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# Remote Connection to Intel AMT Fails

During configuration, an IP address is set in the Intel AMT device. This IP address is used by management consoles (and Intel SCS) to remotely connect to Intel AMT. If the IP address is incorrect, your management console will not be able to connect to the device.

Solutions:

The first step is to check the IP address that is defined in the Intel AMT device. To do this, use the standalone Discovery Utility or the SystemDiscovery command. For more information, see Discovering Systems.

The value of the IP address is located in this tag/registry key:

Configurationinfo > AMTNetworkSettings > AMTWiredNetworkAdapter > IPv4IPSettings > IP.

- If this tag/registry key contains the correct IP address:
  - In the Domain Name System (DNS), make sure that this IP address is associated with the correct FQDN for the Intel AMT system.
  - If you have a Firewall in your network, make sure that the ports used by Intel AMT are not blocked (16992; 16993; 16994; 16995; 5900).
- If this tag/registry key contains a value of “0.0.0.0”, this means that the device is waiting to be updated by the DHCP server. This can occur after you do any of these:
  - Configure a system to use DHCP, but the system was already configured to use a static IP.
  - Run a “Full” unconfiguration on a system (this sets the system back to the default which uses an IP address from the DHCP server).

  To fix this problem, it is recommended to run this command on the Intel AMT system to immediately update the IP address: ipconfig /renew

After the IP address is correctly defined in the Intel AMT device, all remote connections should work without any problems.