Customer Service Support and Sales


United States                         U.S.A. Sales Phone: (800) 757-7707
Sierra Direct                         International Sales:  (425) 746-5771
7100 W. Center Rd                     Hours: Monday-Saturday 7AM to 11 PM CST,
STE 301                               Sundays 8 AM to 9PM CST
Omaha, NE  68106                      FAX: (402) 393-3224

United Kingdom
CUC Software International Limited    Main: (0118) 920-9111
2 Beacontree Plaza,                   Monday-Friday, 9:00 a.m.-5:00 p.m.
Gillette Way,                         Fax:   (0118) 987-5603
Reading, Berkshire                    Disk/CD replacements in the U.K.are 6.00
RG2 0BS United Kingdom                or 7.00 outside the UK.
                                      Add "ATTN.: Returns."

France
CUC Software International Limited
Parc Tertiaire de Meudon                Phone: (01) 46-01-46-50
Immeuble "Le Newton"                    Lundi au Vendredi de 9h  19h
25 rue Jeanne Braconnier                Fax: (01) 46-30-00-65
92366 Meudon La Fort Cedex
France

Germany
CUC Software International Limited      Tel: (0) 6103-99-40-40
Robert-Bosh-Str. 32                     Montag bis Freitag von 9h - 19Uhr
D-63303 Dreieich                        Fax: (0) 6103-99-40-35
Germany

On-Line Sales
CompuServe United Kingdom:              GO UKSIERRA
CompuServe France:                      GO FRSIERRA
CompuServe Germany:                     GO DESIERRA
Internet USA:                           http://www.sierra.com
Internet United Kingdom:                http://www.sierra-online.co.uk
Internet France:                        http://www.sierra.fr
Internet Germany:                       http://www.sierra.de

THE SIERRA NO-RISK GUARANTEE
The Promise: We want you to be happy with every Sierra product you purchase
from us. Period.  If for any reason you're unhappy with the product, return it
within 30 days for an exchange or a full refund....
EVEN IF YOU BOUGHT IT RETAIL.
(Hardware ordered direct must be returned within ten days.)
Please send back your product, signature required if mailing via US
Postal Service.

The Only Catch: You've got to tell us why you don't like the game. Otherwise,
we'll never get any better. Send it back to us and we promise we''ll make
things right. (If you bought it at a retail outlet, please send your original
sales receipt.)

 * Returns valid in North America only.

Disk and or Manual Replacement:			Product Returns:*
Sierra On-Line Fulfillment              Sierra On-Line Returns
4100 West 190th Street                  4100 West 190th Street
Torrance, CA  90504                     Torrance, CA  90504
	
NOTE: To replace your disk(s) please send only Disk #1 (or the CD)
and copy of your dated Receipt, if less then 90 days.
After 90 days please include a $10 handling fee along with Disk / CD #1.
For Documentation, please include a $ 5.00 handling fee and a photocopy
ONLY of disk #1.  Payment should be made at the time of your request.
Sorry, no credit cards.

* Returns to this address valid in North America only.

Technical Support
Automated Technical Support Line - USA:     1-425-644-4343

Sierra On-Line offers a 24-hour Automated Technical Support line with
recorded answers to the most frequently asked technical questions.
To access this service, call (425) 644-4343, and follow the recorded
instructions to find your specific topic and resolve the issue.
If this fails to solve your problem, you may still write, or fax us with your
questions, or contact us via our web site.

U.S. Technical Support
Sierra On-Line                      Main: (425) 644-4343
Technical Support                   Monday-Friday, 8:00 a.m. - 4:45 p.m. PST
P.O. Box 85006                      Fax:   (425) 644-7697
Bellevue, WA 98015-8506		
				
Automated Technical Support Line - United Kingdom:  (0118) 920-9111

CUC Software International Limited offers a 24-hour Automated Technical
Support line with recorded answers to the most frequently asked technical
questions. To access this service, call (0118) 920-9111, and follow the
recorded instructionsto find your specific topic and resolve the issue.
If this fails to solve your problem, you may still write, or fax us
with your questions, or contact us via our Internet or CompuServe sites.

U.K. Technical Support
CUC Software International Limited  Phone:  (0118) 920-9111
2 Beacontree Plaza,                  Monday-Friday, 9:00 a.m.-5:00 p.m.
Gillette Way,                        Fax:   (0118) 987-5603
Reading, Berkshire                   Disk/CD replacements in the U.K.are 6.00,
RG2 0BS United Kingdom               or 7.00 outside the UK.
                                     Add"ATTN.: Returns."

France
CUC Software International Limited
Parc Tertiaire de Meudon                    Tlphone: 01-46-01-46-50
Immeuble "Le Newton"                        Lundi au Vendredi de 9h  19h
25 rue Jeanne Braconnier                    Fax: 01-46-30-00-65
92366 Meudon La Fort Cedex	
France

Germany
CUC Software International Limited  Tel:    (0) 6103-99-40-40
Robert-Bosh-Str. 32                         Montag bis Freitag von 9 - 19Uhr
D-63303 Dreieich                            Fax: (0) 6103-99-40-35
Deutschland                                 Mailbox: (0) 6103-99-40-35

Spain
CUC Software International Limited  Telfono:   (01) 383-2623
Avenida de Burgos 9                             Lunes a Viernes de 9h30 a 14h y de 15h a 18h30
1-OF2                                          Fax: (01) 381-2437
28036 Madrid
Spain

Italy                               Contattare il vostro distribotore.


24-Hour Automated Hint Lines

U.S.A.:
1-900-370-5583
$.95 per minute (must be 18 years or older, or have parental permission).
You may also contact Direct Sales to inquire whether a hint book is available
for your product.

You may also write to our hint department for free hints.
Please let us know what game you are playing and where  you are struck.

Sierra Online, Attn:  Hint Department
P O Box 53210
Bellevue, WA 98015

Canada:
1-900-451-3356
$1.25 (Canadian) per minute (must be 18 years or older, or have parental
permission).
You may also contact Direct Sales at 800-757-7707 to inquire whether a
hint book is available for your product.

France:
08-36-68-46-50
2,23F TTC la minute; tariff en vigueur au 1 Juillet 1996.
(France metropolitaine seulement)

Germany:
019-515-616
Kosten: 1,20 DM pro Minute (Nur in Deutschland verfgbar)

Italy:
Contattare il vostro distribotore

Spain:
Coktel Educative Multimedia	Telfono: (01) 383-2623
Avenida de Burgos 9		Lunes a Viernes de 9h30 a 14h y de 15h a 18h30
1-OF2				Fax: (01) 381-2437
28036 Madrid
Spain

United Kingdom:
New Programs hint line: (0891) 660-660 (within the UK only)
For adventure programs released after January 1, 1993.  Charged 50p/minute
at all times. Maximum call length 7.5 minutes. Maximum charge is 3.75.
Must have permission of the person who pays the phone bill before calling.
Line available in the UK only. Requires a touch tone phone.


 Sierra Warranty 

You are entitled to use this product for your own use, but may not copy,
reproduce, translate, publicly perform, display, or reduce to any electronic
medium or machine- readable form, reproductions of the software or manual
to other parties in any way, nor sell, rent or lease the product to others
without prior written permission of Sierra.  You may use one copy of the
product on a single computer.
YOU MAY NOT NETWORK THE PRODUCT OR OTHERWISE INSTALL IT OR USE IT ON MORE
THAN ONE COMPUTER AT THE SAME TIME.


UNAUTHORIZED REPRESENTATIONS: SIERRA WARRANTS ONLY THAT THE PROGRAM WILL
PERFORM AS DESCRIBED IN THE USER DOCUMENTATION. NO OTHER ADVERTISING,
DESCRIPTION, OR REPRESENTATION, WHETHER MADE BY A SIERRA DEALER, DISTRIBUTOR,
AGENT, OR EMPLOYEE, SHALL BE BINDING UPON SIERRA OR SHALL CHANGE THE TERMS OF
THIS WARRANTY.

IMPLIED WARRANTIES LIMITED: EXCEPT AS STATED ABOVE, SIERRA MAKES NO WARRANTY,
EXPRESS OR IMPLIED, REGARDING THIS PRODUCT. SIERRA DISCLAIMS ANY WARRANTY
THAT THE SOFTWARE IS FIT FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTY
OF MERCHANTABILITY SHALL BE LIMITED TO THE NINETY (90) DAY DURATION OF THIS
LIMITED EXPRESS WARRANTY AND IS OTHERWISE EXPRESSLY AND SPECIFICALLY
DISCLAIMED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

NO CONSEQUENTIAL DAMAGES: SIERRA SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF SIERRA IS ADVISED OF OR AWARE OF THE
POSSIBILITY OF SUCH DAMAGES. THIS MEANS THAT SIERRA SHALL NOT BE RESPONSIBLE
OR LIABLE FOR LOST PROFITS OR REVENUES, OR FOR DAMAGES OR COSTS INCURRED AS A
RESULT OF LOSS OF TIME, DATA OR USE OF THE SOFTWARE, OR FROM ANY OTHER CAUSE
EXCEPT THE ACTUAL COST OF THE PRODUCT. IN NO EVENT SHALL SIERRA'S LIABILITY
EXCEED THE PURCHASE PRICE OF THIS PRODUCT. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.


Copyright/Trademarks

(c) 1997 Sierra On-Line, Inc. (R) and (TM) designate trademarks of, or
licensed to Sierra On-Line, Inc.  All rights reserved.

