                  CONCENTRIC NETWORK CORPORATION

			     PRESENTS

		NETSCAPE NAVIGATOR PERSONAL EDITION

                   FOR WINDOWS 3.x AND WINDOWS 95

                           VERSION 3.0





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Contents



1. Upgrading from Netscape Navigator Personal Edition (PE) 2.X

   a. Windows 3.x

   b. Windows 95

       				

2. Installation Tips

   a. Installing Over Netscape 2.X

   b. Other Browser Software



3. Frequently Asked Questions

   a. How do I receive mail?

   b. How do I set Netscape Navigator PE to retrieve mail automatically?

   c. How do I uninstall Netscape Navigator PE?



4. Troubleshooting

   a. My modem is not listed in Modem Wizard's list of modems.

   b. I'm using Windows 95, and my computer won't dial my modem. 

   c. I can't connect to the network.





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1. Upgrading from Netscape Navigator Personal Edition (PE) 2.X



   a. Windows 3.x:



      The Setup program will detect and retain some settings from

      your previous version of Netscape Navigator PE. If you use a 

      script to log into Concentric, Setup will also convert your 

      old login scripts to use the new format.



   b. Windows 95:



      If you have an older version of Netscape Navigator PE installed  

      on your computer, your Dialer files will be converted to Windows 95

      Dial-Up Networking connections. If you had used Personal Edition 

      to configure your Microsoft Exchange mail preferences, Netscape 

      Navigator PE 3.0 will configure the Navigator to use your old mail

      preferences.



     

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2. Installation Tips



   a. Installing Over Netscape 2.X



      If you are installing Netscape Navigator 3.0 over an existing

      copy of Netscape 2.X, you must reboot your system (not just 

      restart Windows) after installation and before you can connect 

      to the network. To do this, close Windows, then hit the reset  

      button, or turn your computer off and on again.



   b. Other Browser Software. 



      If you have other Web browsers or online software on your system, 

      you may experience difficulty in installing or configuring 

      Netscape Navigator PE. Try un-installing the other software, then 

      resume the Netscape Navigator installation. If you have more problems, 

      see the information on winsock.dll conflicts in the "Troubleshooting"

      section below.



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3. Frequently Asked Questions



   a. How do I receive e-mail?



      To receive mail through Netscape Navigator PE, click on the Get 

      Mail icon. 

 

   b. How do I set Netscape Navigator PE to retrieve mail automatically?



      Select the Mail and News Preferences under the Options menu. 

      On the Servers tab, set "Check for Mail" to the number of 

      minutes the Netscape Navigator should wait between mail checks.



      If you are using the Netscape Navigator PE while off-line, you may wish to

      set "Check for Mail" to 0 to prevent the Netscape Navigator from making

      an auto-dial to the network to check your mail.



    c. How do I Uninstall Netscape Navigator PE?



       1) Windows 3.x



          NOTE: Do not run NUNINST.EXE unless you are certain that 

          you want to uninstall Netscape Navigator PE  3.0.  After 

          running nuninst.exe, some Netscape configuration information 

          will be deleted, even if you choose No on the uninstaller's 

          confirmation dialog. If you begin any part of the uninstall 

          process, you must re-install the entire product.



          To uninstall Netscape Navigator PE, run the program 

          NUNINST.EXE. The uninstall program is located in the 

          C:\cncinet\netscape\uninstal directory.



       2) Windows 95



          To Uninstall Netscape Navigator PE, select 

          Settings | Control Panel from the Windows 95 Start Menu.  

          Then select Add / Remove Programs from the Control Panel. 

          To uninstall, select Netscape Navigator PE from the list

          of installed programs, and click the Add / Remove button.



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4. Troubleshooting



   a. My modem is not listed in Modem Wizard's list of modems.



      First, try the "Hayes compatible" setting.  If the "Hayes 

      compatible" setting does not work, try the "Other Windows 

      modem" setting.



      If this happens, you will have to specify your modem manually.



      1) Restart Windows, then double click on the Account Signup icon 

         in the Netscape Navigator PE Program Group. 

      2) Click through Account Setup until you reach the Modem Setup 

         dialog box. 

      3) Check the box beside the phrase, "Donāt detect my modem, let 

         me specify it."

      4) Select your modem from the list, then complete the rest of 

         the Account Signup procedure.



   b. I'm using Windows 95, and my computer won't dial my modem. 



      After installing your modem under Windows 95, either through 

      the Modems icon in the Windows 95 Control Panel, or through 

      the Account Setup Wizard, you must shut down and restart 

      your entire computer before Windows 95 will be able to dial 

      your modem.



   c. I can't connect to the network. What do I do?



      There are several reasons why you may not be able to connect

      to the network. Here are four of the most common:



      1) In order to gain access to the network, you must type in your

         UserID and password exactly as you entered them when you reg-

         istered for your Concentric Network account. Make sure that 

         you are typing in your UserID and password correctly.



      2) If you upgraded from Netscape Navigator PE version 2.X,

         you must restart your entire computer after the installation 

         process before you can connect to the network. The Install 

         Wizard will restart Windows for you, but this is not the 

         same as rebooting your whole system. To reboot, wait for 

         Windows to come onscreen again, then close it down. At the 

         DOS prompt, hit your reset button, or switch the power off 

         and on again to reboot your computer.



      3) If you have configured Microsoft TCP/IP to use DNS (Domain 

         Name Service), you may not be able to connect to other hosts 

         through your Dial-Up Networking connection.  Your Dial-Up 

         Networking connection contains its own fields for 

         Concentric's name servers, which will be not be used if 

         you have specified name servers in your Microsoft TCP/IP 

         configuration.



         The Account Setup Wizard will warn you if you have 

         configured Microsoft TCP/IP to use DNS.  If you see this 

         warning, double-click the Getting Started icon in your 

         Netscape Navigator program group, and read the topics on "DNS 

         configuration" to either modify or disable DNS.



      4) In order to execute properly, Netscape uses a file called 

         winsock.dll, a copy of which was installed in the c:\cncinet\

         netscape directory on your system with this software. If you 

         have more than one copy of winsock on your system, Netscape 

         may not be able to tell which one to use. To find out if you 

         have multiple copies of winsock on your system, and to learn 

         how to disable redundant copies, follow these steps:



         a) Locate all copies of winsock.dll on your system. 

            * Windows 3.x users, open the Main Program Group, and 

              double click on the File Manager icon. Select 

              File | Search, and type in winsock.dll

            * Windows 95 users, click on the Start button, and select 

              Programs | Windows Explorer. Select Tools | Find, and 

              type in winsock.dll 

         b) If the resulting list shows that you have more than one 

            copy of winsock.dll on your system, you must rename the 

            redundant copies to disable them. DO NOT RENAME THE 

            WINSOCK.DLL FILE IN YOUR C:\CNCINET\NETSCAPE DIRECTORY. 

            This is the one copy of the file that Netscape will need 

            in order to execute properly.

         c) In File Manager or Windows Explorer, locate a redundant 

            winsock.dll file that is NOT in the c:\cncinet\netscape 

            directory.

         d) Highlight the winsock.dll file

         e) From the File menu, select Rename

         f) Rename the file: winsock.old

         g) Repeat steps 3-6 for each redundant winsock.dll file, 

            changing the name slightly each time to winsock2.old, 

            winsock3.old, etc. DO NOT RENAME THE WINSOCK.DLL FILE 

            IN YOUR C:\CNCINET\NETSCAPE DIRECTORY. 

         h) Try connecting to Concentric Network again to see if 

            this change resolved your problem.



      If you are still having difficulty after making these changes,

      please call Concentric Network Customer Support at 

      1-800-745-2747.

