      ͻ
                                                             
                      Hewlett-Packard JetDirect              
                                                             
                  JetAdmin for OS/2 Version A.03.10          
                                                             
                               README                        
                                                             
      ͼ


Please review this document prior to installing the Hewlett-Packard
JetAdmin for OS/2 software.  It contains information not included
in the manuals.


                           Table of Contents

  1.0  Introduction
       1.1  What's New In This Version
  2.0  Installation
       2.1  Required Files
       2.2  Supported Configurations
       2.3  Pre-Installation
       2.4  Installation Procedures
       2.5  Installation - New JetInst Feature
       2.6  Installation Notes
  3.0  Port Settings
       3.1  Creating Ports
       3.2  Port Settings Options
       3.3  Filtering the Printer List
       3.4  Accessing Ports from Client Workstations
  4.0  Remote Control Panel
       4.1 Opening the Remote Control Panel
       4.2 Administrator Options
       4.3 Administrator Options - SNMP Community Name
       4.4 User Options
  5.0  Supported Printers
  6.0  TCP/IP
       6.1  Assigning IP Addresses
       6.2  TCP/IP Printer Discovery Options
       6.3  Advanced TCP/IP Printer Discovery Options
  7.0  IEEE 802.2 (DLC) Tuning Adjustments
  8.0  Printer Drivers
       8.1  Automatic Driver Installation
  9.0  Enhanced Spooler
 10.0  Redirecting LPT Ports
 11.0  LaserJet 5Si High Capacity Output (HCO)
 12.0  Known Defects
 13.0  Troubleshooting
 14.0  Technical Assistance
 15.0  Legal Statements
       15.1  Trademark Notices
       15.2  Software License
       15.3  Copyright


*********************************************************************
*                                                                   *
*  1.0 Introduction                                                 *
*                                                                   *
*********************************************************************

HP JetAdmin for OS/2 Warp is a network printer administration and
management tool which provides remote administration of Hewlett-Packard
network printers.

With Hewlett-Packard JetAdmin for OS/2, network administrators can
manage network printers from their desks.  Bi-directional communication
allows administrators and users to receive printer and job status
at their desks.

Bi-directional communications enable the following:

  - True end of job, which means that the print job
    is not removed from the OS/2 print spooler until
    the printer confirms that the job printed
    successfully.

  - Extended printer status, which includes "cover open,"
    "page printed," and "out of paper."

  - Changes to settings in a printer from the OS/2 remote
    control panel application.

The two main components of JetAdmin for OS/2 Warp are the Port Settings
and the Remote Control Panel.  The Port Settings allows administrators
to install and configure ports for Hewlett-Packard network printers.
The Remote Control Panel, also known as the Printer Panel, allows
administrators to view and change printer default settings -- without
leaving their desks.

*********************************************************************
*  1.1 What's New In This Version                                   *
*********************************************************************

The following enhancements have been made in this version of JetAdmin
for OS/2.

  - Support for Symmetric Multiprocessors (SMP)
  - New "JetInst.exe" feature added
  - Support for SNMP Community Name

A companion product, HP Web JetAdmin is now available for OS/2 Warp.
This product enables the management of HP JetDirect connected printers
through the corporate intranet, via a standard web browser.

For more information, visit  http://www.hp.com/go/webjetadmin


*********************************************************************
*                                                                   *
*  2.0 Installation                                                 *
*                                                                   *
*********************************************************************

*********************************************************************
*  2.1 Required Files                                               *
*********************************************************************

Before installing HP JetAdmin for OS/2 Warp , you will need to obtain
and install SpoolerPak version 8.253 or greater.  This SpoolerPak is available from
HP's web site at http://www.hp.com/go/jetadmin

The HP JetAdmin for OS/2 Warp software contains the following files:

      HPDBCS.DLL
      HPPD.HLP
      HPPD.PDR
      HPPDEX.EXE
      HPPROT.CNV
      HPRCP.HLP
      HPRCP.DLL
      HPRCPEX.EXE
      JETINST.EXE
      SYSLEVEL.HPJ
      README

*********************************************************************
*  2.2 Supported Configurations                                     *
*********************************************************************

Certain configurations of IBM OS/2 Warp and IBM LAN Server are
required for the Hewlett-Packard JetAdmin for OS/2 software to work
properly.

Supported NOS Configurations
      IBM OS/2 Warp 3.0 and LAN Server 4.0
      IBM OS/2 Warp Connect
      IBM OS/2 Warp Server
      IBM 0S/2 Warp Server on SMP Hardware
      IBM OS/2 Warp 4.0

Supported Protocols
      IBM IEEE 802.2 (DLC)
      IBM TCP/IP version 3.0 and above
      NOTE:  When using TCP/IP with LAN Server 4.0, the TCP/IP 2.0
             CSD UN64092 or greater must be applied.

Additional Requirements:
      The IBM SpoolerPak version 8.253 or greater must be installed.


Unsupported Configurations:
Hewlett-Packard JetAdmin for OS/2 Warp is not supported with versions of
OS/2 prior to OS/2 Warp 3.0.

Hewlett-Packard JetAdmin for OS/2 Warp is not supported with versions of
LAN Server prior to LAN Server 4.0.


*********************************************************************
*  2.3 Pre-Installation                                             *
*********************************************************************

If you are currently running Hewlett-Packard JetAdmin for OS/2, there
is no need to make any changes to your existing printer and port
configurations.

If this is a new install, and you are planning on using the IEEE 802.2
(DLC) protocol to configure printers, see section 7.0 for DLC resource
requirement information.


If you are running the Hewlett-Packard HPRedirector printer solution,
also known as HP Install and Setup Utilities for LAN Server, you must
remove or disable it prior to installing JetAdmin for OS/2 Warp.

    To remove HPRedirector:
      Use the setup program SETUP.EXE in the HPNETPRN directory and
      remove all printers that appear.
      Remove the CONFIG.SYS line that runs HPREDIR.EXE.
      Remove the HPNETPRN directory.
      Shut down and reboot

    To disable HPRedirector:
      Comment out the CONFIG.SYS line that runs HPREDIR.EXE
      Deselect all HP network-attached ports in your existing print
      objects. (these are the ones that begin with \PIPE\).
      Shut down and reboot.


*********************************************************************
*  2.4 Installation Procedures                                      *
*********************************************************************

Install the IBM SpoolerPak.  Make certain to reboot as a part of the
SpoolerPak Installation.


Install JetAdmin version A.03 using the JETINST.EXE program as
follows: (see 2.5 Installation Notes)

      JETINST <sourcedrive>: <bootdrive>: <option>

Example JETINST D: C: HP

Where:
<sourcedrive> is the letter of the drive where the install files are
              located.
<bootdrive>   is the OS/2 boot partition where JetAdmin is to be
              installed.
<option>  can be one of the following:
          CLIENT - Install the client software components only
          HP - Install as a print server (default)


NOTE:  Shutdown and reboot to complete the install process.
       See Section 2.5 for New JetInst Feature.


*********************************************************************
*  2.5 Installation - New JetInst Feature                           *
*********************************************************************

The new feature allows an administrator to override the default protocol.
Previously both DLC and TCP/IP protocols were enabled for installation.
When installed on an SMP machine the DLC protocol will not be enabled.
The new syntax added to the JetInst.exe utility follows:

      JETINST <option>

<option>  can be one of the following:
          /u             skips the install process
          /p:display     displays installed protocols
          /p:tcp         enables TCP/IP protocol
          /p:dlc         enables DLC protocol
          /p:notcp       disables TCP/IP protocol
          /p:nodlc       disables DLC protocol

Example Jetinst /p:nodlc
Result:     Installs JetAdmin and disables DLC protocol (even if available)

Example Jetinst /u /p:tcp /p:display
Result:     Skips installation and enables TCP/IP protocol followed by
            display of new protocols enabled.

Example Jetinst /u /p:display
Result:     Displays protocols currently enabled.


*********************************************************************
*  2.6  Installation Notes                                          *
*********************************************************************

1.  The Spooler is disabled as part of the installation process. JETINST
    will re-enable the spooler when the installation is complete.
2.  Each drive letter must be followed by a colon.
3.  The file JETINST.EXE must be located in the same directory as the
    install files.
4.  A logfile, JETINST.LOG, is created the directory where the install
    files are located.  This logfile contains the installation
    information displayed on the monitor during installation.




*********************************************************************
*                                                                   *
*  3.0 Port Settings                                                *
*                                                                   *
*********************************************************************

Hewlett-Packard Network Ports are created using the Port Settings
interface.  An HP Network Port, used in place of an LPT port, redirects
output to a Hewlett-Packard network printer.  The following steps
outline the creation and management of HP Network Ports.

*********************************************************************
*  3.1 Creating Ports                                               *
*********************************************************************

Use the following steps to create a Hewlett-Packard Network Port:
   1. Click on the printer object with the right mouse button.
      NOTE: If you do not have print objects for your network-connected
            printers, create them using the printer template in the
            Templates folder.
   2. Select Settings (Properties in Warp 4)
   3. Select the Output Port tab.
   4. Select the Install New Port push button.
   5. When the Install New Port dialog appears, select the HP Network
      Port icon and then click on the Install push button.
   6. Type the name of the port in the Port Name dialog box.  You can
      use the default name or type a unique name for the port.
      NOTE:  The only method of changing a port name is to delete the
             port and then recreate it using the new name.
   7. Click OK to open the Port Settings Dialog.
   8. Highlight your printer in the list.
      The LAN H/W Address on a self test from your printer or JetDirect
      external print server is displayed in the Address field.
      NOTE:  You may filter the list by pressing the filter icon found
             in the toolbar at the top of the screen.
   9. Click the "Replace" push button.  The selected address is now the
      configured address for this port.
  10. Select the "OK" push button.
  11. When focus is returned to the printer object Settings, select the
      newly created port.
  12. Close the Printer Settings to enable the new HP Network Port.

*********************************************************************
*  3.2 Port Settings Options                                        *
*********************************************************************

   1. The port settings interface is opened by double-clicking on the
      port.  The port can be accessed either through the printer object
      or through the Spooler Port view.
   2. The Port Options page shows the current port status.
   3. The Printers page displays the available Hewlett-Packard network
      connected printers. See section 3.3 or the on-line help for more
      information on filtering the printer list.
   4. The Server Options page shows current settings for the network
      adapter(s) in the server.  JetAdmin supports up to four network
      adapters per server.
   5. The Log page displays the contents of the error log.
      NOTE:  The error log file, HP.LOG, is a binary file.  It can not
      be read directly.
   6. The TCP/IP page allows administrators to set TCP/IP discovery
      options.  This page is only available at the server.
   7. The DLC page allows administrators to configure DLC discovery
      options.


*********************************************************************
*  3.3 Filtering the Printer List                                   *
*********************************************************************

If a large number of printers are shown in the printer list, it is
helpful to filter the list. Three filter options are available*.

   1.  Open the Port Settings as described in section 3.2 and select
       the Printers page.
   2.  Select the Filter Icon from the Toolbar.
   3.  Select the appropriate filter from the drop-down menu.


The view can be set back to default by clicking on the filter icon
and selecting "clear all".

NOTE:  Filter settings are returned to default (none) when the Port
Settings page is closed.

*A fourth filter option, Adapter, is available if JetAdmin detects
more than one network adapter in the server.  This option applies to
IEEE 802.2 (DLC) only.)

*********************************************************************
*  3.4 Accessing Ports from a Client Workstation                    *
*********************************************************************

HP JetAdmin for OS/2 Warp allows an administrator to access and view ports
remotely from any OS/2 Warp client machine on the network.  New ports
can not be created from the client workstations.  New ports must be
installed from the server.

The Port Settings page is invoked from a client workstation through
the Network Printer object.  The Port Settings interface is invoked
as described in section 3.2.

In order to access the network printer port settings remotely, the
following conditions must be met:

   1.  JetAdmin for OS/2 Warp must be installed on the server and the
       client.
   2.  The client machine must be of a supported configuration. (See
       Section 2.2 Supported Configurations)
   3.  The user must have administrator privileges on the network.

In addition, the client machines must have access to the port driver
at the server.  This is done by one of two methods:

  1. The domain is checked for an alias PRINTDRV at the server for
     the directory that contains the HP Network Port Driver (HPPD.PDR).
     If this is the same directory used for driver distribution, the
     port driver HPPD.PDR must be in this directory.

     Or:

  2. The server will be checked for a directory share named PRINTDRV
     pointing to a directory that contains HPPD.PDR.


*********************************************************************
*                                                                   *
*  4.0 Remote Control Panel                                         *
*                                                                   *
*********************************************************************

The remote control panel in JetAdmin for OS/2 Warp allows administrators
to control printer default settings and enable/disable protocols on
the HP JetDirect Print Server.

*********************************************************************
*  4.1  Opening the Remote Control Panel                            *
*********************************************************************

The remote control panel is opened through any one of three methods.

   1.  From the Printer Object
       1.  Right-mouse click on the printer object on the desktop
       2.  Select Printer Panel
       3.  Select HP Printer

   2.  From the Output Port Page
       1.  Right Mouse Click on the Printer Object
       2.  Choose Settings
       3.  Choose the Output Port Tab
       4.  Right Mouse click on the port
       5.  Select Printer Panel
       6.  Select HP Printer
       NOTE:  An alternative method is to open the Spooler port
              view and follow steps 4-6.

   3.  From the Port Settings
       1.  Open the Port Settings as described in section 3.2
       2.  Select the Port Options Page
       3.  Select the Remote Control Panel Icon (far left icon) from
           the Toolbar at the top of the screen.

********************************************************************
*  4.2 Administrator Options                                        *
*********************************************************************

Administrators can access the full Remote Control Panel from client
machines or from the server.  This allows control of printer settings
just as at the server or from the printer's physical control panel.

In order to access and change settings to the network printer via the
remote control panel, the following conditions must be met:

   1.  JetAdmin for OS/2 must be installed.  (Server or Client option.)
   2.  The client machine must be of a supported configuration. (See
       Section 2.2 Supported Configurations)
   3.  The user must have administrator privileges on the network. (See
       also 4.3 User Options.)

*********************************************************************
*  4.3  Administrator Options - SNMP Community Name                 *
*********************************************************************

A new capability has been added to allow administrators to specify
a SNMP "Set" Community Name to be used by the software when communicating
with a JetDirect Device.  Administrators may access and change SNMP
information such as system contact and location settings through the
Remote Control Panel:

   1.  If the JetDirect Device supports "Set" Commands
   2.  The user has administrator privileges on the network. (See
       also 4.3 User Options.)
   3.  The user/administrator knows the "Set" Password
   4.  If the "Set" Community Name used in the SNMP commands is correct.


*********************************************************************
*  4.4 User Options                                                 *
*********************************************************************

A user without administrator privileges may access the remote control
panel to view printer status.  Non-administrators can only access the
printer status page.

*********************************************************************
*                                                                   *
*  5.0 Supported Printers                                           *
*                                                                   *
*********************************************************************

The following printers are supported in a bi-directional mode:
HP LaserJet 4, 4Plus, 4Si, 4SiMX, 5, 5N, 5M, 5Si, 5SiMX, 5Si Mopier
HP Color LaserJet, Color LaserJet 5
HP LaserJet 4L, 4P, 5L, 5P, 6L, 6P (See Note 1)

The following printers are not supported in a bi-directional mode:
HP LaserJet, LaserJet Series II, LaserJet IID, IIP, IIP Plus
HP LaserJet IIIP, III, IIID, IIISi
HP DeskJet Printers
HP DesignJet Plotters

Note 1:  These printers are supported in a bi-directional mode only
when connected to a JetDirect EX or JetDirect EX Plus3 print server.

Note 2:  The IEEE 802.2 (DLC) protocol is only supported on Port 1
of the JetDirect EX Plus3 Print Server.  TCP/IP is supported on all
three ports.



*********************************************************************
*                                                                   *
* 6.0  TCP/IP                                                       *
*                                                                   *
*********************************************************************

With JetAdmin for OS/2 version A.03, network administrators can now
create ports and manage printers via the TCP/IP Protocol.

*********************************************************************
* 6.1 Assigning IP Addresses                                        *
*********************************************************************

In order for HP JetAdmin to communicate with a JetDirect print server
via TCP/IP, the JetDirect print server must have a valid IP address.
JetAdmin does not provide a mechanism for configuring IP addresses.

The JetDirect print server can be assigned an IP address via the
following mechanisms:
     Front Panel
     Telnet
     BOOTP
     DHCP (See Note)
     RARP

Note:  When the JetDirect print server is configured via DHCP, it is
strongly recommended that the JetDirect device be given a permanent
lease.  JetAdmin assumes that the JetDirect device will maintain its
IP address.

To prevent JetAdmin from using TCP/IP for printing, deselect TCP/IP
from the Network Types box on the Port Options page.

*********************************************************************
* 6.2 TCP/IP Printer Discovery Options                              *
*********************************************************************

HP JetAdmin for OS/2 Warp offers several TCP/IP discovery options for
both local and remote subnets. These options allow the network
administrator to decide how printers will be discovered on the network.

The default option is a local subnet broadcast.  A local subnet ping
is also available.  These two options are mutually exclusive.

NOTE:  The local subnet is determined based on the IP address and
Subnet Mask configured for the Server's primary NIC.

The administrator can also choose to disable TCP/IP discovery, or
search IP addresses located in a file.  For more information on these
options, please view the on-line help.

*********************************************************************
* 6.3  Advanced TCP/IP Printer Discovery Options                    *
*********************************************************************

The advanced TCP/IP discovery options include an address range search
and remote subnet search.

JetAdmin will search a range of IP addresses.  This type of search is
valid for local and/or remote subnets.  Multiple ranges may be searched.

JetAdmin can also be configured to search a remote subnet.  When an IP
address on a remote subnet is entered, JetAdmin converts the given IP
address to the subnet address, based on the subnet mask.

JetAdmin will only allow each subnet to be entered once.  The subnet
broadcast and subnet ping options are mutually exclusive for a given
subnet.

For more information on the Advanced TCP/IP Discovery options, please
view the on-line help.


*********************************************************************
*                                                                   *
* 7.0  IEEE 802.2 (DLC) Tuning Adjustments                          *
*                                                                   *
*********************************************************************

The information provided about changing network parameters is provided
for convenience only.  For the most current information, or for
details about changing network parameters, see your IBM LAN Server
or Warp Server network administrator documentation.

Network Printer discovery via DLC is now controlled from the DLC page
in the Port Settings notebook.  The default setting is a single DLC
broadcast.  The administrator can disable discovery, or set the polling
option to send a broadcast packet at regular intervals.


FEATURE                         RESOURCE REQUIREMENT
===========================     ======================================
Running JetAdmin                1 IEEE 802.2 SAP
for OS/2                        1 IEEE 802.2 Link Station per Printer.
                                *See Note 1

===========================     ======================================
Heavy network utilization.      Increase T1 timer, starting with the
or printer(s) configured        value 1, until the print server is no
across bridge(s) from print     longer querying the printer for an
server                          acknowledgment.

===========================     ======================================

Note 1: SAPs and Link Stations settings are modified through MPTS (LAPS).
        In addition to increasing the number of Link Stations, verify
        that the number of reserved Link Stations on the Server options
        page (see section 3.2) is equal to or greater than the number of
        printers to be configured on the server.


TIMER (*See Note 2)
===========================     ======================================
Inactivity Timer (Ti)           The Inactivity Timer (Ti) is a multiplier
                                that determines how often the IEEE 802.2
                                protocol checks an inactive link to verify
                                that the link is still operational. This
                                time is ignored unless your own IEEE 802.2
                                application is used directly. This parameter
                                value should be 5 to 10 times the Response
                                Timer (T1).

===========================     ======================================
Response Timer (T1)             The response timer is a multiplier that
                                determines how long the sending adapter
                                waits for an acknowledgment before querying
                                the partner's link station status. This
                                parameter value should be large enough
                                to account for the total delays that a
                                frame would normally encounter within
                                the sending workstation, the network, and
                                the receiving workstation.

===========================     ======================================
Acknowledgment Timer (T2)       The acknowledgment timer is a multiplier
                                used to determine the amount of time that
                                an acknowledgment for a received frame is
                                delayed when the number of frames sent is
                                less than the Receive window count.

===========================     ======================================
Network Timer (Tnet)            This timer is for support reference only.
                                NOTE:  This timer should only be modified
                                upon advice from an HP Support Center.

===========================     ======================================
Tq                              The Tq timer is used by the Port Settings
                                Interface.  This timer is for support
                                reference only.
                                NOTE:  This timer should only be modified
                                upon advice from an HP Support Center.



Note 2: The current timer settings are displayed on the Server options
        page (see section 3.2).


*********************************************************************
*                                                                   *
* 8.0 Printer Drivers                                               *
*                                                                   *
*********************************************************************

Printer Drivers for OS/2 Presentation Manager applications are available
from HP and IBM.  To download the latest version of the OS/2 printer
drivers, see section 14, Technical Assistance.

The LASERJET.DRV OS/2 PCL driver for HP printers is supported by Hewlett-
Packard.
OS/2 PostScript Drivers are supported by IBM.

*********************************************************************
*  8.1   Automatic Driver Installation                              *
*********************************************************************

The LAN administrator can set up a share to allow clients running
this software to download required print drivers from a common place.
This is useful when the print server is using a print driver that
is not yet installed on the client.  When the client creates a
network print object referencing the print server's shared print
queue, the print object will first check to see if the required
print driver has already been installed on the client.  If the driver
is not installed on the client, the print object will look in the
following places for a path to the print driver:

  1. The spooler will look in the OS2 system INI file
     for application name PM_SPOOLER_DRVSHARE.  The
     keynames for this application name will be print
     server names; the keyvalue will be the path to
     the print drivers that can be downloaded to clients.

     If the application name is found, the spooler will
     use the keyvalue for the print server requested or
     the first keyvalue if the print server requested is
     not a keyname.

     The following is an example entry for print server
     PRINTSRV on a LanServer Domain.  This assumes all
     clients have a "net use" in place for a drive that
     contains the print drivers.

     App Name                Key Name          Key Value
     ---------               ---------         ---------
     PM_SPOOLER_DRVSHARE     LS:\\PRINTSRV     X:\DRVS

  2. If no PM_SPOOLER_DRVSHARE entry exists, the print
     server will be checked for a directory share named
     PRINTDRV.

  3. If neither of the above finds a path to print drivers,
     the user's logon domain "LS:\\*ALIAS" will be checked
     for an alias name PRINTDRV.

The path returned by one of the above methods will be used by the
print object as follows:

  - Search the root of the path for packed files (*.DR_)
  - Search the root of the path for unpacked files (*.DRV)
  - Search the subdirectory OS2DRV of the path for packed
    or unpacked files
  - Search the subdirectory PMDD_n of the path, where n
    is the OS/2 printer driver diskette number and the
    subdirectory contains the OS/2 printer driver diskette
    contents

  For example, to share all OS/2 printer drivers, the
  administrator can create the following directories:

    a) D:\DRVS
    b) D:\DRVS\PMDD_1 - contains OS2 print driver diskette 1
    c) D:\DRVS\PMDD_2 - contains OS2 print driver diskette 2
    d) D:\DRVS\PMDD_3 - contains OS2 print driver diskette 3
    e) D:\DRVS\PMDD_4 - contains OS2 print driver diskette 4
    f) D:\DRVS\PMDD_5 - contains OS2 print driver diskette 5

  The administrator can then set up a share for users to the
  D:\DRVS directories.


*********************************************************************
*                                                                   *
* 9.0 Enhanced Spooler                                              *
*                                                                   *
*********************************************************************

This version of JetAdmin for OS/2 Warp requires the enhanced spooler
from IBM.  The enhanced spooler, installed by SpoolerPak version 8.253 or greater,(see section 2.0 Installation)provides additional views to
the user.  These views are the Port View and All Jobs View.

The Port View shows the current status of those ports selected in
the output port tab of all printer objects.  This view will flicker as
the status of the ports is updated.
     NOTE:  You can open the Port Settings interface by double-clicking
            on the HP Network Port in the Spooler Port View.

The All Jobs View shows the status of all jobs in the spooler.

These views are opened using the following steps

   1.  Click on the printer object with the right mouse button
   2.  Click on the Open arrow button
   3.  Select the appropriate view from the list



*********************************************************************
*                                                                   *
* 10.0 Redirecting LPT Ports                                         *
*                                                                   *
*********************************************************************

You can redirect an LPT port to a local print object by using the SPOOL
command and specifying the print object name as the output device. The
syntax of this command is as follows:

     SPOOL /D:LPT1 /O:QUEUE1

     Where "QUEUE1" is the physical name of the printer object, (as seen
     on the View page of the printer object's settings), and LPT1 is the
     LPT port to redirect

For more information, type "help spool" from an OS/2 prompt or consult
your OS/2 documentation.

NOTE:  A "NET USE LPT1: \\MACHINEID\NETNAME" will supersede the SPOOL
       command.

For more information on the NET USE command, type "net help net use" at
an OS/2 prompt or see your LAN Server documentation.


*********************************************************************
*                                                                   *
* 11.0 LaserJet 5Si High Capacity Output (HCO)                      *
*                                                                   *
*********************************************************************

The LaserJet 5Si High Capacity Output is configured through the Remote
Control Panel (Printer Panel) utility.  The High Capacity Output can be
configured for Mailbox, Stacker, or Job Separation mode.

Use the following steps to configure the LaserJet 5Si High Capacity
Output bin:

     1.  Open the Remote Control Panel using the steps in section 4.1.
     2.  Select the Page Control Tab.
     3.  Select the appropriate mode for the High Capacity Output.
     4.  Choose OK to close the Remote Control Panel.
     5.  When the prompt appears to save the changes to the printer,
         choose YES.
     6.  Wait 30 seconds.


*********************************************************************
*                                                                   *
* 12.0 Known Defects                                                *
*                                                                   *
*********************************************************************

There are a few known defects with using HP JetAdmin for OS/2.  A
detailed list of the known defects follows.

1.  Problem:  Coexistence with other DLC based printing solutions not
    supported.

    Cause:  HP JetAdmin for OS/2 Warp and other DLC based printing
    solutions, such as Lexmark's MarkVision, can not run on the same
    server due to limitations within IBM's IEEE 802.2 implementation.
    IEEE 802.2 uses the process id in communication with DLC applications.
    The OS/2 spooler process runs all port drivers as threads of the
    spooler process.  Therefore, all port drivers share the same process
    id, which causes unpredictable results.

    Workaround #1:  Configure all HP Network Ports to use the TCP/IP
    protocol for printing.  Deselect the DLC protocol on the Port Options
    page.

    Workaround #2:  Install only one vendor's printing solution per
    print server.


2.  Problem:  With certain models of Hewlett-Packard printers, the
    Remote Control Panel capabilities list on the status page shows
    "Installed RAM: 0MB".

    Cause:  Unknown

    Workaround #1:  Use HP WebJetAdmin to display the device
    capabilities.

    Workaround #2:  Print a self test on the printer to determine the
    actual installed printer memory.




*********************************************************************
*                                                                   *
* 13.0 Troubleshooting                                              *
*                                                                   *
*********************************************************************

This section is intended to provide some basic troubleshooting hints.
It is not meant to be all-inclusive.  If your particular issue is not
addressed in this section, please contact HP Customer Support for
further assistance.

If JetAdmin for OS/2 Warp is not functioning as you would expect, you
may wish to re-initialize the HP JetAdmin software by disabling and then
enabling the spooler.  For more information on disabling the spooler
type "help spooler" at an OS/2 prompt.


1.  Problem:  No printers appear on the Printers page in the Port
    Settings interface.

    What to Check:
    For DLC:
    Make certain the IEEE 802.2 protocol has been installed on the
    server.  If IEEE 802.2 has been installed, check the Server Options
    tab and verify that reserved link stations is not set to 0.  Also
    at the Server Options tab, you can check which SAP is in use by
    JetAdmin.  JetAdmin will select 0xc400 if it is available.  Make
    certain that an IEEE 802.2 SAP is available.
    For TCP/IP:
    Verify the appropriate printer discovery options have been selected
    on the TCP/IP page.


2.  Problem:  The printer you wish to configure does not appear on the
    Printers page in the Port Settings Interface.

    What to Check:
    For DLC:
    Make certain that the printer is powered on and connected to the
    network.  Verify that the DLC/LLC status on the self-test page shows
    "READY".  On large networks, it is sometimes necessary to refresh
    the list several times for all printers to appear.  Make certain
    that the printer and Print Server are not separated by a router.
    Look for any filters which may be enabled on the Port Settings
    'Printers' tab.  If the printer still does not appear in the list,
    try a different network cable.

Workaround:  Type the printer address in the Selected Address box.


3.  Problem:  The Port Settings screen does not open, instead the screen
    goes blank for a moment and then returns to the OS/2 desktop.

    What to check:  Verify that the file HPPDEX.EXE is in the \OS2\DLL
    directory.  IF this file is missing, copy HPPDEX.EXE from the install
    directory to \OS2\DLL or reinstall HP JetAdmin for OS/2 Warp.


4.  Problem:  After adding the 9th port, the port view reads
    "Unrecoverable error; see log file".  The Port Settings Error Log
    reads "Maximum number of printers already configured, to add more,
    please increase the maximum link stations in MPTS (LAPS)."

    What to check:  By default, LAN Server allocates 8 link stations.
    By default, JetAdmin will reserve all 8 link stations.  First, check
    that link stations are equal to or greater than the number of
    JetDirect connected printers on the network.  If link stations are
    greater than 8 and this message still appears, open the Port
    Settings, select the Server Options tab, then select the edit icon
    from the toolbar.  Increase the number of reserved link stations to
    the desired number of printers.


5.  Problem:  After installing HP JetAdmin for OS/2 Warp, other DLC
    based applications no longer work.

    What to check:  By default, JetAdmin will reserve all available
    link stations.  Open the Port Settings interface, select the Server
    Options tab.  Decrease the number of reserved link stations.  It may
    also be necessary to increase the total number of link stations in
    MPTS to allocate sufficient link stations for JetAdmin and other DLC
    based applications.



*********************************************************************
*                                                                   *
* 14.0 Technical Assistance                                         *
*                                                                   *
*********************************************************************

Some of the services below are provided for the United States only.
Similar services to those listed below are available in other countries.
To learn more about these services, see the online services listed below
or call your local authorized HP dealer.



ONLINE SERVICES

The following services provide 24-hour access to information over your
modem.

     World Wide Web URL
     ------------------

     Printer drivers, updated HP printer software, and product and support
     information can be obtained from the following URLs.

          In North America:          http://www.hp.com
          In Europe:                 http://www2.hp.com
          In Japan:                  Printer drivers may be obtained from
                                     ftp://www.jpn.hp.com/drivers/
          In Taiwan:                 www.hp.com.tw, with a local driver
                                     website of www.dds.com.tw


     America Online
     (America Online/Bertelsmann available in France, Germany, and the U.K.)
     -----------------------------------------------------------------------

     Printer drivers, updated HP printer software, and support
     documentation are available to help answer your HP product questions.
     Use Keyword HP to start your tour or call (1) (800) 827-6364 and ask
     for representative #1118 to subscribe.


     CompuServe
     ----------

     Printer drivers, updated HP printer software, and interactive sharing
     of technical information with other members are available on
     CompuServe's HP Users' forums (GO HP), or call (1) (800) 524-3388 and
     ask for representative #51 to subscribe. (CompuServe is also available
     in the U.K., France, Belgium, Switzerland, Germany, and Austria.)



HP DIRECT ORDERING FOR ACCESSORIES AND SUPPLIES

     U.S.
     ----

     Phone: (1) (800) 538-8787

     Canada
     ------

     Phone: (1) (800) 387-8164



HP SUPPORT ASSISTANT COMPACT DISC

     This support tool offers a comprehensive online information system
     designed to provide technical and product information on HP products.
     Provided quarterly by subscription.


     U.S. and Canada
     ---------------

     Phone: (1) (800) 457-1762

     Asia-Pacific Countries
     ----------------------

     Fulfill Plus: (65) 740-4477 (Hong Kong, Indonesia, Malaysia,
                   or Singapore)



HP SERVICE INFORMATION

     U.S.
     ----

     To locate HP-authorized dealers, call (1) (800) 243-9816.


     Canada
     ------

     To locate HP-authorized dealers, call (1) (800) 387-3867.



HP SERVICE AGREEMENTS

     U.S.
     ----

     Phone: (1) (800) 446-0522


     Canada
     ------

     Phone: (1) (800) 268-1221


HP FIRST

HP FIRST Fax will deliver detailed troubleshooting information on common
software applications and troubleshooting tips for your HP product. Call
from any touch-tone phone and request up to three documents per call.
These documents will be sent to the fax of your choice.

     Country                  Phone Numbers
     =========                ====================
     Australia                (61) (3) 9272-2627
     Austria                  (43) (1) 0660-8128
     Belgium (Dutch)          (32) (2) 0800-11906
     Belgium (French)         (32) (2) 0800-17043
     Canada                   (1) (800) 333-1917
     China                    (86) (10) 6505-5280
     Denmark                  (45) 8001-0453
     English outside of U.K.  (31) (20) 681-5792
     Finland                  (358) (9) 0800-13134
     France                   (33) (146) 0800-905900
     Germany                  (49) (13) 081-0061
     Hong Kong                (852) 2506-2422
     India                    (91) (11) 682-6035
     Indonesia                (62) (21) 352-2044
     Italy                    (39) (2) 1678-59020
     Japan                    (81) (3) 3335-8622
     Korea                    (82) (2) 769-0543
     Malaysia                 (60) (3) 298-2478
     Netherlands              (31) (20) 0800-222420
     New Zealand              (64) (9) 356-6642
     Norway                   (47) 800-11319
     Philippines              (65) 291-7951
     Singapore                (65) 275-7251
     Spain                    (34) (90) 099-3123
     Sweden                   (46) (2) 079-5743
     Switzerland (German)     (41) (1) 0800-551527
     Switzerland (French)     (41) (1) 0800-551526
     Taiwan                   (886) (2) 719-5589
     Thailand                 (66) (2) 661-3511
     United Kingdom           (44) (134) 0800-960271
     United States            (1) (800) 333-1917



CUSTOMER SUPPORT AND PRODUCT REPAIR ASSISTANCE (U.S. AND CANADA)

     During Warranty Period
     ----------------------

     Call (1) (208) 323-2551 Monday through Friday from 6 am to 6 pm
     (Mountain Time). Free of charge during the Warranty Period. However,
     your standard long-distance phone charges still apply. Have your
     serial number ready when calling.


     After Warranty Period
     ---------------------

     Post-warranty telephone assistance is available to answer your
     product questions. Call (1) (900) 555-1500 ($2.50* per minute,
     U.S. only) or call (1) (800) 999-1148. ($25* per call, Visa or
     Master Card, U.S. and Canada) Monday through Friday from 7 am to
     6 pm and Saturday from 9 am to 3 pm (Mountain Time). Charges begin
     only when you connect with a support technician.

     *Prices subject to change.



EUROPEAN CUSTOMER SUPPORT CENTER

HP provides a free telephone support service during the warranty period.
By calling a telephone number listed below, you will be connected to a
responsive team waiting to help you.  If you require support after your
warranty has expired, you can receive support for a fee through the same
telephone number.  The fee is charged on a per-incident basis.

Call Monday-Friday, between 8:30-18:00 CET.

When calling HP, please have the following information ready:

     * Product name and serial number
     * Date of purchase
     * Description of the problem


Language        Country         Phone Number
=========       ========        =================================

English         Ireland         (353) (1) 662-5525
                U.K.            (44) (171) 512-5202
                International   (44) (171) 512-5202
Dutch           Belgium         (32) (2) 626-8806
                Netherlands     (31) (20) 606-8751
French          France          (33) (45) 043-9853
                Belgium         (32) (2) 626-8807
                Switzerland     (41) (84) 880-1111
German          Germany         (49) (180) 525-8143
                Austria         (42) (1) 0660-6386
Norwegian       Norway          (47) 2211-6299
Danish          Denmark         (45) 3929-4099
Finnish         Finland         (358) (9) 0203-47288
Swedish         Sweden          (46) (8) 619-2170
Italian         Italy           (39) (2) 264-10350
Spanish         Spain           (34) (90) 232-1123
Portuguese      Portugal        (351) (1) 441-7199



IN-COUNTRY SUPPORT NUMBERS

HP FIRST and Customer Support are available in many other countries.
If you require support after your warranty has expired or additional
product repair services, or if your country is not listed below,
see the online services listed above.

     Country/Region             Phone Numbers
     ==================         =================================
     Argentina                  (54) (1) 781-4059
                                (54) (1) 781-4069
     Australia                  (61) (3) 272-8000
     Brazil                     (55) (11) 709-1444
     Canada                     (1) (208) 323-2551
     China                      (86) (10) 6261-4174
                                (86) (10) 6261-4175
                                (86) (10) 6261-4176
                                (86) (10) 6262-5666
     Czech Republic             (42) (2) 471-7321
     Greece                     (30) (1) 689-6411
     Hong Kong                  (852) 800-7729
     Hungary                    (36) (1) 343-0310
     India                      (91) (11) 682-6035
                                (91) (11) 682-6069
     Indonesia                  (62) (21) 350-3408
     Korea                      (82) (2) 3270-0700
                                outside Seoul, call (82) (80) 999-0700
     Japan                      (81) (3) 3335-8333
     Malaysia                   (60) (3) 295-2566
     Mexico D.F.                (52) (5) 326-4600
     Mexico Guadalajara         (52) (3) 669-9500
     Mexico Monterrey           (52) (83) 378-4240
     New Zealand                (64) (9) 356-6640
     Philippines                (63) (2) 894-1451
     Poland                     (48) (22) 37-5065
     Portugal                   (351) (1) 301-7330
     Russia                     (7) (95) 923-5001
     Singapore                  (65) 272-5300
     Switzerland                (41) (1) 753-7111
     Taiwan                     (886) (2) 717-0055
     Thailand                   (66) (2) 661-4011
                                (66) (2) 661-4012
     Turkey                     (90) (1) 224-5925




*********************************************************************
*                                                                   *
* 15.0 Legal Statements                                             *
*                                                                   *
*********************************************************************

*********************************************************************
*  15.1  Trademark Notices                                          *
*********************************************************************
IBM, OS/2,and LAN Server are registered trademarks of the International
Business Machines Corporation in the U.S.or other countries or both.

PostScript is a registered trademark of Adobe Systems.

*********************************************************************
*  15.2 Software License                                            *
*********************************************************************

The following License Terms govern your use of the accompanying Software
unless you have a separate signed agreement with HP.


     License Grant
     -------------
     HP grants you a license to Use one copy of the Software. "Use"
     means storing, loading, installing, executing or displaying the
     Software. You may not modify the Software or disable any licensing
     or control features of the Software. If the Software is licensed for
     "concurrent use," you may not allow more than the maximum number of
     authorized users to Use the Software concurrently.


     Ownership
     ---------

     The Software is owned and copyrighted by HP or its third-party
     suppliers. Your license confers no title to, or ownership in, the
     Software and is not a sale of any rights in the Software. HP's third-
     party suppliers may protect their rights in the event of any violation
     of these License Terms.


     Copies and Adaptations
     ----------------------

     You may only make copies or adaptations of the Software for archival
     purposes or when copying or adaptation is an essential step in the
     authorized Use of the Software. You must reproduce all copyright
     notices in the original Software on all copies or adaptations. You may
     not copy the Software onto any public network.


     No Disassembly or Decryption
     ----------------------------

     You may not disassemble or decompile the Software unless HP's prior
     written consent is obtained. In some jurisdictions, HP's consent may
     not be required for limited disassembly or decompilation. Upon request,
     you will provide HP with reasonably detailed information regarding any
     disassembly or decompilation. You may not decrypt the Software unless
     decryption is a necessary part of the operation of the Software.


     Transfer
     --------

     Your license will automatically terminate upon any transfer of the
     Software. Upon transfer, you must deliver the Software, including any
     copies and related documentation, to the transferee. The transferee
     must accept these License Terms as a condition to the transfer.


     Termination
     -----------

     HP may terminate your license upon notice for failure to comply with
     any of these License Terms. Upon termination, you must immediately
     destroy the Software, together with all copies, adaptations and merged
     portions in any form.


     Export Requirements
     -------------------

     You may not export or re-export the Software or any copy or
     adaptation in violation of any applicable laws or regulations.


     U.S. Government Restricted Rights
     ---------------------------------

     The Software and any accompanying documentation have been developed
     entirely at private expense. They are delivered and licensed as
     "commercial computer software" as defined in DFARS 252.227-7013
     (Oct 1988), DFARS 252.211-7015 (May 1991) or DFARS 252.227-7014
     (Jun 1995), as a "commercial item" as defined in FAR 2.101(a), or
     as "Restricted computer software" as defined in FAR 52.227-19 (Jun
     1987) (or any equivalent agency regulation or contract clause),
     whichever is applicable. You have only those rights provided for
     such Software and any accompanying documentation by the applicable
     FAR or DFARS clause or the HP standard software agreement for
     the product involved.

     ATTENTION ANY PARTY INSTALLING THIS SOFTWARE FOR USE BY PARTIES
     OTHER THAN THEMSELVES (e.g., VARs, RESELLERS, SYSTEM INTEGRATORS,
     etc.):

     ANY PERSON TO WHOM THIS SOFTWARE IS TRANSFERRED SHOULD BE AWARE
     THAT USE OF THE SOFTWARE IS SUBJECT TO ANY HP SOFTWARE LICENSE TERMS
     DISTRIBUTED WITH THE SOFTWARE. USE OF THE SOFTWARE INDICATES ACCEPTANCE
     OF THESE TERMS. IF THE USER DOES NOT ACCEPT THESE TERMS, THE SOFTWARE
     SHOULD BE RETURNED.



*********************************************************************
*  15.3 Copyright                                                   *
*********************************************************************

Copyright (c) 1998 Hewlett-Packard Company.
All Rights Reserved.



