XIRCOM REALPORT MODEM 56-GlobalACCESS XIRCOM CREDITCARD MODEM 56-GlobalACCESS Release Version 1.30 December 8, 1998 ========================================================================= Thank you for purchasing your Xircom modem product. Xircom has done everything to ensure that our adapters are compatible with the widest range of notebook PCs possible. Xircom is equally committed to customer satisfaction and timely response to the needs and concerns of our customers. The installation software in this release works with the following Xircom products: Product Name Model Number ------------ ------------ RealPort Modem 56-GlobalACCESS RM56G CreditCard Modem 56-GlobalACCESS CM-56G If you have compatibility issues related to your specific environment, or require additional information, please refer to your User's Guide and On-Line help file. Remember to register your Xircom adapter to receive information about future upgrades and new products. CONTENTS ======== 1) Xircom RM56G and CM-56G Characteristics 2) Release Notes/Known Limitations 3) Machine Specific Notes 4) Modem Script Files 5) Xircom Customer Support 1) XIRCOM RM56G and CM-56G CHARACTERISTICS ======================================= This release of the Xircom RM56G and CM-56G supports the following features: -Integrated modem and telephone pass-thru connectors. -56K modem technology which allows access to information and e-mail on corporate networks, the Internet, and other online services at speeds up to 56Kbps over standard phone lines. K56 technology enables speeds up to 56Kbps when data is downloaded. Upstream data sent from the user travels at the standard V.34 rate. The modems at both ends of the connection must support 56K protocols (v.90/K56Flex) in order to achieve 56Kbps speeds. -Analog and GSM/PCS capability. -Please see the Xircom Web site (http://www.xircom.com) for the latest modem software for your RM56G and CM-56G. -HotSwap support: Supports easy replacement of one card with another while power is on. -Models available: RM56G CM-56G 2) RELEASE NOTES/KNOWN LIMITATIONS =============================== This release of the RM56G and CM-56G adapters contains updated modem script files which are located on the Installation and Utility diskette. Consult the SCRIPTS.TXT file located in the SCRIPTS subdirectory on the diskette for further details. Please note that the 'Xircom Program Group' and related utilites are no longer created during installation. To install the 'Xircom Program Group' and related services, insert the Xircom Installation and Utility diskette, go to 'START','RUN' and type A:\. The MDMCM56G.INF file (used by Windows 95/98 and Windows NT) has been updated with this release to include support for v.90 connection result codes. Supported Environments ---------------------- -DOS/Windows 3.x -Windows 95 -Windows 98 -Windows NT 4.0 and 5.0 -OS/2 -Modem test program (MDMTESTW.EXE) -Modem Enabler (CMENABLE.COM) V.90 configuration and use information - S109 register ------------------------------------------------------ Current released firmware for Xircom 56K modem products now includes support for the v.90 56K modem standard. This firmware is designed to initially attempt to make a v.90 connection, and then fall back to K56flex if the host being dialed does not support v.90. However, the host being dialed must support v.90 autodetect in order for a v.90 connection to be initiated by default. At this point in time, many v.90 hosts do not yet support autodetect. In such cases, it will be necessary to issue an ATS109=2 command to the modem in order to force a v.90 connection. Please note that if this command is used and a v.90 connection is not achieved, the modem will fall back directly to v.34. When S109=2, fall back from v.90 to K56Flex is disabled. To set this value back to the default, issue an ATS109=1 command. In summary, the values of this register and the resultant behavior are: S109=1 (default) - Negotiates initially at v.90 if host supports v.90 autodetect. If host does not support v.90 autodetect or does not support v.90 at all, will negotiate back to K56flex. S109=2 - Forces v.90 for PCM connects. If host does not support v.90, falls directly back to v.34. Changing the value of the S109 register can be implemented via the following means: -When using a terminal emulator program, enter ATS109=n (where n is the value desired). -To implement with Windows 95/98/NT dial up networking, go to Control Panel\Modems. Highlight the Xircom modem and click Properties. Click Connection\Advanced. Enter S109=n (where n is the value desired) in the Extra Settings box. Known Limitations ----------------- -In order to achieve 56Kbps connects (v.90 or K56flex), there can be only one digital to analog conversion between the connecting modems. Also, the modems at both ends of the call must be 56K compatible to achieve 56K speeds; otherwise a standard V.34 connection (maximum 33.6Kpbs) will be negotiated. Current FCC regulations limit download speeds of the modem to 53Kbps. -Using Windows NT 4.0 with Microsoft Service Pack 1 may cause some portable PCs to lock up on Shutdown or Restart. Updating to Microsoft Service Pack 3 resolves this issue. -The COM Port Monitor Utility (XCOMMON) must be launched prior to any communication applications in order for it to function. -The standard communications drivers provided with OS/2 Warp are recommended for use with the RM56G and CM-56G. Optional shareware communications drivers such as SIO.SYS/VSIO.SYS may be incompatible with some types of OS/2 Card and Socket Services software, and this may result in difficulty when using the modem. -Hot Swapping is not supported under OS/2 Warp. Xircom recommends that in this environment the card be removed or inserted when the machine is powered off. -In Windows 95 or Windows 98, the RM56G and CM-56G is configured to install the modem at I/O address 02E8 on COM4 by default. In some computers other hardware or virtual ports are already installed that are using these resources in some manner, and the presence of these devices may cause the modem to install on COM5. Some applications may not be able to access the modem in such cases. In order to correct this and move the modem to a conventional COM port location (COM1 through COM4), try the following: Solution 1 If your computer contains an Infra-red serial port or a standard serial port that is not being used, disable this device in both the computer's system BIOS and in Windows via the Device Manager. Then reboot the computer. In many cases Windows will then re- assign the modem to the resources that are now open (typically I/O address 02F8, COM2) and the situation will be corrected. Solution 2 If you are unable to disable such devices or Windows fails to re-assign the port used, try the following: 1. Go to the Device Manager. Under the Modems category, locate and double click device entry for the RM56G or CM-56G. 2. Click the Resources tab. Uncheck the box labeled "Use Automatic Settings". 3. Note the Basic Configuration number the adapter is assigned to (in most cases this will be 0000). Choose a different Basic Configuration number to assign the modem to the port desired according to the following scheme: Basic Configuration 0005 - I/O address 03E8, COM3 Basic Configuration 0006 - I/O address 02F8, COM2 Basic Configuration 0007 - I/O address 03F8, COM1 We have found the first choice (0005, 03E8, COM3) to be the best in most instances. 4. Once the new configuration is selected, click OK. A warning message will be displayed indicating you have made manual changes and asking if you wish to continue. Click Yes. After a few seconds the modem will be assigned to the new settings and the problem should be corrected. -PCMCIA adapters may feel hot to the touch after prolonged periods of normal use in some environments. This is normal and is not known to affect operation of the Xircom card, the host computer, or any other peripheral device. However, to avoid discomfort, use caution when removing the card from your computer after extended use (see your computer manual for removal procedures). 3) MACHINE SPECIFIC NOTES ====================== Texas Instruments TI4000M ------------------------- When using CMENABLE.COM with the TI4000M, you may have to specify the COMx keyword on the command line or in the AUTOEXEC.BAT file (e.g. CMENABLE COM2). Texas Instruments TI5000M ------------------------- We recommend using slot 2. Texas Instruments TI5200 ------------------------ Card and Socket Services must be used with this machine. ThinkPad 760ED -------------- Xircom recommends disabling the IR port and built-in modem, then using interrupt 9. ThinkPad utilities that aid in configuring the 760ED are available from IBM's web site. ThinkPad 760XD -------------- Xircom recommends disabling the IR and Serial ports, then using COM1 for the Xircom modem and interrupt 9. IBM's internal MWave modem should be placed at COM2. Toshiba Portege 660CDT ---------------------- Card and Socket Services (CS/SS) must be removed from the CONFIG.SYS. NEC 6000 and 6030 ----------------- -Xircom recommends disabling the IR port. 4) MODEM SCRIPT FILES ================== Modem script files are located on the Installation and Utility diskette under A:\Scripts. See SCRIPTS.TXT for additional installation instructions for these modem script files. 5) XIRCOM CUSTOMER SUPPORT ======================= To obtain customer support for your Xircom product, please call or send a facsimile to the appropriate number listed below. Xircom has set up 56K modem lines to our BBS in the U.S. at (805) 375-5280 and in Europe at +32/(0)70 233 163 so customers can take advantage of the latest modem technology available from Xircom. XIRCOM CORPORATE North and South America ----------------------------------------------------------------------- Xircom, Inc. Sales Support ............. (800) 438-4526 Corporate Headquarters Sales Support ............. (805) 376-9300 2300 Corporate Center Dr. Customer Support .... ..... (805) 376-9200 Thousand Oaks, CA 91320 24-Hr KnowledgeLine ....... (805) 375-7202 . 24-Hr Documents-by-Fax .... (800) 775-0400 . 24-Hr Documents-by-Fax .... (805) 376-9020 . 24-Hr Fax - Corporate ..... (805) 376-9311 Shipping Address: 24-Hr Fax - Sales Support . (805) 376-9220 2101 Corporate Center Dr. 24-Hr Fax - Cust. Support . (805) 376-9100 Thousand Oaks, CA 91320 24-Hr Data Lines - BBS .... (805) 376-9130 . 24-Hr E-mail ............... cs@xircom.com . 24-Hr Internet...... http://www.xircom.com . HOURS (Sales): 8 a.m. to 5 p.m., Mon-Fri . HOURS (Support): 5 a.m. to 6 p.m., Mon-Fri XIRCOM EUROPE Europe, Middle East, and Africa ----------------------------------------------------------------------- Xircom Europe N.V. Sales Support ......... +32/(0)3 450.08.11 King Square 24-Hr Documents-by-Fax..+32/(0)3 450.08.00 Veldkant 39 24-Hr Fax ..............+32/(0) 70 233 306 2550 KONTICH, Belgium 24-Hr Data Lines - BBS..+32/(0) 70 233 163 . 24-Hr Data Lines - BBS..+32/(0) 70 233 163 . Customer Support Telephone Numbers . Native English.......+32/(0) 70 233 307 . Native German........+32/(0) 70 233 850 . Native French........+32/(0) 70 233 851 . Native Dutch.........+32/(0) 70 233 852 . TechLine On Line........+32/(0) 70 233 711 . 24-Hr E-mail............ eurots@xircom.com . 24-Hr Internet.......http://www.xircom.com . HOURS (Sales): 9:00 to 17:00, Mon-Thu; . to 16:00, Fri . HOURS (Support): 9:00 to 18:00, Mon-Fri Regional Sales and Marketing Offices ----------------------------------------------------------------------- Xircom France sarl Sales Support........ +33/(1) 34.63.09.40 41 Bis Avenue de L-Europe 24-Hr Fax ........... +33/(1) 34.63.09.41 BP 264 78147 Velizy Cedex, France Xircom AB Sales Support....... +46/(0) 8 590.332.80 I Infracity 24-Hr Fax .......... +46/(0) 8 590.717.81 Kanalvagen 10C 19461 Upplands Vasby, Sweden Xircom Deutschland GMBH Sales Support....... +49/(0) 89 607.68.350 Airport Business Center 24-Hr Fax .......... +49/(0) 89 607.68.355 Am Soldnermoos 17 85339 Hallbergmoos Deutschland Xircom Italy SRL Sales Support....... (+39)02 3809 3605 Via Giovanni da Udine, 34 24-Hr Fax .......... (+39)02 3809 3606 20156 Milano, Italy Xircom UK Ltd Sales Support....... +44/(0) 1256.332.552 Worting House, Basingstoke 24-Hr Fax .......... +44/(0) 1256.332.553 Hampshire RG23 8PY UK XIRCOM ASIA PACIFIC Asia Pacific ----------------------------------------------------------------------- Xircom Asia Pacific (Pte) Sales Support.............. +65 323 1511 76 Shenton Way Customer Support........... +65 323 3404 Unit #06-01 24-Hr Fax ................. +65 224 3313 Singapore 079119 24-Hr Data Lines - BBS .... +65 323 0455 . 24-Hr Internet......http://www.xircom.com . 24-Hr Email......http://asiats@xircom.com . HOURS: 9:00 to 17:00, Mon-Fri Regional Sales and Marketing Office ----------------------------------- Xircom Australia Sales Support............. +612 9911 7790 Level 20, 99 Walker Street Customer Support...... +612 (02)9911 7794 North Sydney, NSW 24-Hr Fax................. +612 9911 7796 Australia 2060 24-Hr Data Lines - BBS... +612 9911 7758 . 24-Hr Email......http://aunzts@xircom.com Xircom Japan Japan ----------------------------------------------------------------------- Xircom Japan KK Sales Support................03 3407 0033 TOHTAM Bldg. 2F Customer Support.............03 3407 1900 3-10-5 Shibuya, Shibuya-ku 24-Hr Fax....................03 3407 0180 Tokyo 150-0002 24-Hr Internet......http://www.xircom.com 24-Hr Email....http://japan_ts@xircom.com HOURS: 9:00 TO 17:00, Mon-Fri WORLDWIDE ELECTRONIC SUPPORT ----------------------------------------------------------------------- Go To Xircom............Microsoft Network cs@xircom.com...........Email to US Customer Support eurots@xircom.com.......Email to European Customer Support asiats@xircom.com.......Email to Asia/Pacific Customer Support aunzts@xircom.com.......Email to Australian/New Zealand Customer Support japan_ts@xircom.com.....Email to Japan Customer Support sales@xircom.com........Email to Xircom Sales ideas@xircom.com........Email to "Ideas" Suggestion Box ----------------------------------------------------------------------- Thank you for making Xircom a part of your network. Xircom acknowledges all tradenames and trademarks used in this document as the property of their respective owners. ==============================end======================================