Windows 95, 98, and NT
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Help, I'm getting booted from the chat rooms

  • This is often caused by a poor connection to the Internet. If this occurs randomly, try logging off, and then try re-logging onto the Internet.
  • If that does not help, delete the file BNCACHE.DAT in the folder you installed the game to. If this file gets corrupted it can cause problems of this nature.
  • Next Delete the contents of the "TEMP" folder inside your windows directory (normally c:\windows\temp).
  • If you are still being disconnected, go to the Control Panel, select ADD/REMOVE programs and un-install Battle.net.
  • There is a known flaw in Microsoft’s implementation of TCP/IP. Hackers and other people with malicious intent can take advantage of this flaw to crash systems. It is not harmful, but can cause this crash. To download the "hot fix" from Microsoft's website click here. If the link to the "hot fix" is not readily apparent, Search for both: "Out-of-Band" and "Invalid ICMP Datagram Fragments" as both terms are used to describe this problem.


Unable to find the solution? Contact the Blizzard Entertainment technical support staff.