Windows 95, 98, and NT
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Contacting Technical Support:
First find the following information
- Your computer manufacturer
- Which operating system you're using, and the version
- How much RAM (memory) you have
- The make and model of your sound and video cards
- Microsoft System information: Msinfo32
- Systems without the Microsoft System information program: DirectX Version Info
- Starcraft users: Check your Starcraft folder for any .ERR files and attach them to any e-mail
Please include this information in any support requests that you make.
Live Technical Support:
- 9am-6pm Pacific Standard Time (949) 955-1382
- 4pm-6pm Pacific Standard Time on Battle.net After connecting to Battle.net click on channel and select Technical Support. The On-Line Blizzard Technical Support Rep's have a Blizzard Logo next to their names.
E-mail:
Automated technical support (available 24 hours/day, 7 days/week):
- (949) 955-1382, when you hear the message push the number 1
- Please be in front of your computer and have pen and paper handy
- Fax information is available
- If the Automated support can't find your answer you will be transfered to a Technical Support Representitive (during work hours)
Faxes are accepted 24 hours a day at (949) 955-0157
Please allow 2-3 working days for e-mail and fax responses
International customers should contact their regional distributor for support
Unable to find the solution? Contact the Blizzard Entertainment technical support staff.
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