Troubleshooting Checklist:

Starcraft automatically generates an error log if it encounters any problems, including Windows and driver errors. This error file is located in the Starcraft folder, and has an .ERR extension. If you need to contact our technical support department about any problems, please include any ERR files with your correspondence.

Common causes of game termination are:

• Corrupt or incomplete installation.
  Sometimes all that's needed is to Un-install then reinstall the game, including a driver update.

• DDraw and DSound errors.
  These are caused by outdated or incompatible Direct X drivers. These can usually be solved by installing the latest version of Direct X and making sure your video and sound card drivers are up to date. Contact your video/sound card manufacturer for information on updating your drivers.

• Corrupt Windows Registry.
  The Windows Registry contains important information about your system and programs installed on it. Over time, data in the Registry can become corrupt, causing Access Violations. Microsoft's RegClean program can help prevent problems, but can not fix a corrupt Registry. Contact your computer vendor for assistance in rebuilding a corrupt Registry.

• COMCTL32.DLL Error.
  Some users have reported a compatibility issue with their mouse driver and the Windows Common Control Library used by Starcraft. The most recent version of COMCTL32.DLL from Microsoft fixes this problem.

• Conflict with another program.
  We recommend exiting any other programs before running Starcraft. Some programs, such as Microsoft's System Agent, may steal system memory or access the hard drive and cause sporadic crashes.

• Outdated modem driver.
  We've had reports that older versions of some modem drivers can cause crashes when trying to connect to Battle.net. Contact your modem vendor for the most recent version of your modem driver.

• Mismatched RAM.
  If your system's memory is composed of chips with differing speeds, parity, sizes, or manufacturers, RAM-intensive applications such as Starcraft might encounter problems. This is most common on systems with 24mb and 48mb RAM.