Bullet 2
                         Frequently Asked Questions  4/95
                         =================================


        Q: "My modem was not on the list of supported modems.
           What modem should I select?"

        A: In most situations any modem made by the same manufacturer
           will work.  For the new modems like the 28800's, the
           14400 string will work.  REMEMBER!  The name of the
           modem does not limit the speed of the modem, the selection
           of the bit rate is what counts!!  If your modem's
           manufacturer is not listed, try one of the Hayes modems.
           The Hayes Ultra SmartModem settings work for most modems
           on the market today.

           See "I know my modem initialization string.  How do I add it to
           HyperACCESS Lite?" below for more information.

        Q: "I know my modem initialization string.  How do I add it to
           HyperACCESS Lite?"
         
        A: HyperACCESS Lite has a mechanism where you can add modem
           initialization strings.  Look at the file named USERMDM.TXT.
           The comments at the beginning of this file indicate how to add
           new modems to the list.  Though it is not difficult, it is also
           not a job for inexperienced users.  Any new modems added in this
           manner will automatically appear in the list of supported modems
           the next time that you start the program.

        Q: "I just purchased a high speed modem and I cannot find the
           proper baud rate on your listing, what do I set it to?"

        A: When HyperACCESS is asking you for a baud rate (or bit rate)
           you'll notice that the selection goes 9600 to 115200.
           With a 14400bps modem you want to set the rate to 
           19200bps. For the 28800 modems you'll want to select 38400
           and perhaps increase the speed to 57600 (assuming your
           machine and communications driver can handle this baud
           rate).

           Although 14400 is a valid rate to pass to the serial port
           you would defeat your modems data compression capabilities by
           choosing this rate.  The reason for this is that in order for
           the modem to have time to compress the data the serial port
           must feed the modem at a higher rate than the modem is
           capable of sending.  When you select a baud rate from within
           HyperACCESS you are telling HyperACCESS what speed to send
           data to the modem via the serial cable.  The baud rate set
           within the program does not change the baud rate at which the
           modem sends data out unless you set it lower than the rated
           speed of the modem.
 
 
        Q: I get an error that says "Modem not responding to commands".
           What is the problem and how do I correct it?
 

        A: There are many things to check.  The first and easiest thing
           to check is to see if the software is actually seeing the
           modem.  When you attempt to dial or put the software in
           answer mode you should see the modem initialization string
           AT (followed by other characters depending on your modem).
           If you see this string followed by an error it means that
           you simply have the wrong modem setup selected.  Refer
           to the question above about which modem type to select.
           If you're not seeing the initialization string, you may
           not have the modem set up correctly.  Check your connections
           and verify that you are on the correct com port.  Keep in
           mind a few things ... If you have an internal modem you
           must FIRST disable the internal com 1 or 2 on your PC to
           install the modem on that port, otherwise install the modem
           to COM3 and use IRQ 5 or 9.  With HyperACCESS Lite if you
           highlight an icon then right click the mouse a small menu
           pops up. If you click on open the com screen will open up
           and you can type commands directly to your modem.  Try
           typing AT and press enter.  If you don't see an OK then
           the program can't see the modem.  Try lowering your
           baud rate down to 300 and try this again.  If you see the
           OK raise the baud rate until you don't see the OK anymore
           then drop it back to the highest rate where the OK was 
           returned.  You now have the maximum rate your computer can
           communicate with your modem.  If you can't see the OK at
           300 baud try switching com ports until you can see the OK.
           If you still can't get the OK to appear then you have some
           kind of hardware problem.  This could be anything from an
           IRQ conflict to a bad cable.
 
        Q: "What are the latest versions of your software?"

        A: HyperACCESS/5 for DOS & OS/2 v3.1
           HyperACCESS for Windows v2.01
           KopyKat v1.1

        Q: "How can I upgrade to HyperACCESS/5 from HyperACCESS Lite?"

        A: Registered users of HyperACCESS Lite for OS/2 can upgrade to
           HyperACCESS/5 for a limited time for $99.95 plus shipping and
           handling.  That's 50% off the suggested list price of $199.00.
           If you would prefer to purchase through retail outlets, 
           Hilgraeve will send you a rebate coupon good for $10.00.  To 
           order, just leave some mail on this BBS with your shipping 
           address, daytime phone, and credit card information including
           expiration date (mc, visa, amx).  Orders are shipped via UPS
           ground or comparable carrier within two weeks.  To receive a
           coupon, just leave a request via mail on this BBS with your
           mailing address and daytime phone.

        Q: "Where can I purchase HyperACCESS/5?"

        A: Please refer to Upgrade Information on the main menu.

        Q: "File transfers are not as fast as they should be, is there
           anything I can do to tweak performance?"

        A: In OS/2 change DISK_IO_PRIORITY to NO and MAXWAIT to 1.  Also,
           you might consider Ray Gwinn's high performance SIO
           communications drivers.

        Q. "I am trying to setup HALITE to use com4 but I get an error
           saying OS/2 is not configured for this port".  I have a com4
           in my computer so what is the problem?

        A. If you select install serial device suppport when you install
           OS/2 it will install serial support for com1 and com2 only.  
           If you want to have OS/2 see com3 and com4 then you need to 
           edit your config.sys file as follows:

                 DEVICE=X:\OS2\COM.SYS (n,addr,IRQ)(n,addr,IRQ)
 
           where:
 
                X=your boot drive (C:; D:; etc.)
                n=port number (1, 2, 3, or 4)
                addr=port address (a hexidecimal number)
                IRQ=IRQ number (2, 3, 4, 5, ect.)
 
           For example, you might include DEVICE=C:\OS2\COM.SYS (3,3E8,5)
           to specify COM3 at address 3E8H and IRQ5, if the address or IRQ
           of your com port is different, substitute their values for the
           ones shown here.

        Q. I want to save some of my session files to another drive and
           directory but I am not sure how to do this.  Is there a way
           to do this with HALITE?

        A. To save your session files to another directory click on Files
           on the title bar and choose Save As.  Type in a complete path 
           and file name and that's all there is to it!  These sessions
           won't show up in your phone book but you can use the File menu 
           to open them.

        Q. How to I specify a different default sending and receiving
           directories with HyperACCESS Lite?

        A. If you use an non-autostarting protocol such as Xmodem to
           send and receive a small file you can type in the directory
           where you want to send/receive the file.  HyperACCESS will
           remember this directory for all sends/receives until you 
           change it.  You can't specify a different directory for
           each phone book icon but you can have different directories
           for sending and receiving.
