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                           SUPPORT for
                  98lite Professional/Enterprise
                            May 2000           
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(c) 98lite.net, 1998-2000

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HOW TO USE THIS DOCUMENT
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IN DOS
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Type "EDIT 98Supprt.txt" or "TYPE 98Supprt.txt | MORE" without the 
quotation marks.

IN WINDOWS
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To view 98Supprt.txt on screen in Notepad, maximize the Notepad 
window.

To print 98Supprt.txt, open it in Notepad or another word 
processor, and then use the Print command on the File menu.

======== 
CONTENTS
========

SELF-HELP TOOLS TO FIND ANSWERS
  Documentation
  98lite.net
  Message Central
  Updates
  News 

DIRECT ASSISTANCE FROM 98lite.net
  No-Charge Support

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SELF-HELP TOOLS TO FIND ANSWERS
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Technical Support from 98lite.net is free, BUT, we are a very
small company with limited resources.

We are NOT a supplement or extension of Microsoft in supporting 
your Windows or Microsoft Products installation and 
configuration issues.  

Please make certain you are familiar with your version of 
Microsoft Windows, its documentation, installation and
configuration and all other software products you employ before 
you using 98lite.

Documentation
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Read all the documentation included with your Professional 
distribution of 98lite.  

98lite.net
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98lite.net is at your disposal and should be your first source
for:  updates, resolution of known issues and patches.

98lite Professional
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The 98lite install and configuration utility is self-documenting
you should read all the prompts and instructions carefully and
select your options accordingly.

Message Board
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The 98lite.net BBS:  "Message Central" is an active resource for
tips and tricks to getting the most out of 98lite and your 
Windows installations.  Strange Windows bugs and behavior 
(rarely the cause or effect of 98lite) are also discussed and 
creative solutions are often provided here.  Message Central is 
indexed and searchable for your convenience.

Help others out:  promote good will and yourself; if you read a
discussion of an issue or problem you have overcome or 
understand; it only takes a minute or two to provide an answer 
or useful pointer that can turn someone else's confusion and
configuration nightmare into a productive learning experience
and make you their hero!

Updates
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If issues are discovered they are usually resolved in the next 
revision of 98lite.  98lite is under intensive and continuous 
development and improvement with a growing feature set -- your 
license registration entitles you to indefinite upgrades to your
distribution through the life of the current version.

News
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Updates, fixes, added features are announced on the News Page.
If you are anxiously awaiting the next release or information
about what's coming look here.

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DIRECT ASSISTANCE FROM 98LITE.NET
---------------------------------

If you have exhausted the aforementioned resources and you still 
have unresolved issues you may contact us by email.

mailto:support@98lite.net

Technical Support is free, but, we are not capable of providing 
24-7 support.  We will however make an earnest effort to respond 
as fast as we are able to resolve any outstanding issue you may
experience as expeditiously as possible.   

Help us help you; expedite resolution of your issue by:

- making sure the problem is repeatable; most problems are due 
  to user error, corrupted or incorrect installation of Windows

- documenting as accurately as possible everything exactly as it
  occurs and any measures you have taken to trouble shoot or
  resolve the matter

- include the email address where you would like to receive your
  response at the conclusion in the BODY of your email

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THANK YOU!
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Thank you for YOUR support! 

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