============================================================== WinFax PRO 9.02 Symantec Corporation Release Notes November 1998 ============================================================== The following information reflects changes made since the WinFax PRO User's Guide was printed. We recommend you review this document before you install and use WinFax. This document is one source of late-breaking troubleshooting information. For the latest information on using WinFax, point your browser to: http://www.symantec.com/techsupp ============================================================== INSTALLATION NOTES ============================================================== This section describes known issues that you may encounter when installing WinFax. Installing WinFax with NAV 5.0 autoprotect enabled: ====================================================== The "scan all files" option enabled in NAV 5.0's Auto protect feature may hinder the complete installation of WinFax/WinFax. To ensure a complete install, simply change the option to scan "Program files" only. Upgrading from WinFax PRO 8.x to WinFax PRO 9.0 ================================================== When you upgrade from WinFax PRO 8.x to WinFax PRO 9.0, you will lose your pager settings. ================================================================ Canceling a Print Job from the Fax Viewer ================================================================ If you cancel a print job before completion, you may experience a blank print preview screen. To resolve this issue, re-print the current fax or any event and allow it to complete. ================================================================ WinFax Fax Sharing: ================================================================ When the Fax sharing option is enabled, you must have the same date, time, and location settings on both the host and the client computers. Additionally, the dial as entered location should not be used when configuring the Fax sharing host, as this may incorrectly assemble fax numbers sent from the Fax sharing client. Internet Explorer 5.0 Beta versions ==================================== When Internet Explorer 5.0 Beta is installed on your system you may experience difficulty in connecting to the Fax Sharing Host or Client. To resolve this issue re-install Internet Explorer version 4.0x. Dial Up NetWorking in Windows 95 ================================================================= If you use the fax sharing feature and you also connect to the Internet using your modem (via a dial up connection), you are prompted to connect to the Internet each time you start WinFax. Quick Fix: When prompted, click Cancel, as you do not need to connect to the Internet to use WinFax. There are two ways to handle this situation on an ongoing basis: A You can click Cancel each time this dialog appears (as mentioned above). This option is best suited to those who connect to the Internet more frequently than they use WinFax, or for those who cannot change their Internet connection method because of corporate standards. B You can change your Internet connection method to the network option so that this dialog does not appear when you start WinFax. When you next want to connect to the Internet, you must then change your connection method back to the modem option. If you want to use Option B, do the following: 1 Click the Windows Start button, point to Settings, and then click Control Panel. 2 Double click "Internet". 3 Click the Connection tab. 4 Do one of the following: - If you have Internet Explorer 4.0 installed: Enable Connect To The Internet Using A Local Area Network. - If you do not have Internet Explorer 4.0 installed: Disable Connect To The Internet As Needed. 5 Click Apply. ============================================================ Existing Macros and MS Office 2000 Applications ============================================================ The current set of macros that are included in WinFax will not work with Microsoft Office 2000 Applications. We will post new macros on our website once they become available. ============================================================== MODEM ISSUES ============================================================== USR modems ========== If you install your USR modem as a Standard modem, Windows will send the wrong TAPI string to the modem, causing errors. To avoid this, install your USR modem using the USR INF file. Remote retrieval in Class 2.0 using 3COM USRobotics modems ========================================================== When using some 3COM USRobotics modems installed in Class 2.0, remote retrieval of faxes might cause the modem to hang. To resolve this issue, change the modem to Class 1 in Program Setup. ============================================================== MICROSOFT EXCHANGE/OUTLOOK ISSUES ============================================================== Upgrading from WinFax Starter Edition ===================================== If you upgraded to WinFax PRO 9.0 from the WinFax Starter Edition you may not be able to click an option from a new email message, or you may get an out of memory error. Close the message and on the Outlook Tools menu, click Accounts. Then set another email account as the Default. ============================================================== AOL ISSUES ============================================================== If you install TalkWorks PRO and you use AOL 3.0 or AOL 4.0 Preview Edition in Windows 95, you will experience problems using the AOL internal browser. To resolve this issue, upgrade to AOL 4.0 or use another browser (for example Netscape Navigator or Internet Explorer) to access the Internet. ============================================================== WINDOWS NT ISSUES ============================================================== WinFax NT Service answers all calls =================================== By default, the WinFax NT Service is set to Automatic and loads when NT starts. This allows WinFax to answer calls before the user logs into NT. (The WinFax NT Service intercepts all calls.) To avoid possible conflicts with Remote Access Service and other services that rely on the modem, set the WinFax NT Service to Manual or configure Call Discrimination. Receiving calls while logged out of NT ====================================== WinFax PRO allows the user to receive both voice and fax calls without being logged into Windows NT. Note that all voice calls received while logged out of NT will be normalized when the user logs into the operating system. The normalization process occupies your system until it is complete. Notification and Forwarding Rules ================================= Notification and Forwarding rules will only be applied to new calls once the user has logged into Windows NT.