Contacting technical support

Symantec is committed to excellent service worldwide. Our goal is to provide you with professional assistance in the use of our software and services, wherever you are located. Symantec offers the following technical support options to help you get the most out of your software investment.

Symantec Service and Support Web site [image] For 24-hour access to technical product information, discussion groups, downloads, and FAQs, visit [image] http://www.symantec.com/techsupp. After you connect to the site, do the following to access different services:

Symantec Support Genie [image] Click Support Genie.

Symantec Newsgroups/Discussion Groups [image] Click Ask A Tech, click the appropriate product in the drop-down list, then click Go To Ask A Tech Page.

Symantec Knowledge Base [image] Click Knowledge Base, click the appropriate product in the drop-down list, then type the appropriate keywords in the search field.

Symantec FTP site [image] Click Files Downloads.

Compuserve [image] To access the Symantec forum on CompuServe, type: GO SYMANTEC at any prompt. For additional information, or to subscribe in the United States or Canada, call CompuServe at 800-848-8199 (U.S. and Canada) or +1-614-529-1340 (all other locations).

America Online (AOL) [image] To access the Symantec forum on AOL, use keyword: SYMANTEC. For additional information, or to subscribe in the United States or Canada, call AOL at 800-227-6364.

Symantec Bulletic Board Service (BBS) [image] The Symantec BBS is available 24 hours a day. To connect, set up your modem to: Data bits = 8, No parity, Stop bits = 1. You can connect at up to 28.8 baud rate. The Symantec BBS number is:

300-baud through 14,400-baud modems [image] 541-984-5366

300-baud through 28,800-baud modems [image] 541-484-6669

Symantec Automated Fax Retrieval System [image] Call from any touch tone phone and follow the voice prompts to make your selection, and the requested information is sent within minutes. The number for the Symantec Automated Fax Retrieval Service is:  416-443-1614

Telephone Support [image] Symantec offers three types of telephone support plans:

StandardCare Support [image] If you are unable to find the information you need electronically, Symantec offers 90-day complimentary StandardCare Support to registered users, beginning with your first call. This 90-day support is for setup and installation problems only. For all other problems, including questions about how to perform tasks, use PremiumCare Support or PlatinumCare Support. StandardCare Support is available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time. For StandardCare Support numbers, do the following:

1	On the Help menu in Message Manager, click About Message Manager.

2	Click the System Info tab and click Technical Support.

PremiumCare Support or PlatinumCare Support [image] Expanded telephone support services are available to all registered Symantec customers. For complete information, call the Symantec automatic fax retrieval system (see above) and request document 070, or visit [image] http://www.symantec.com/techsupp.

Concord Fax Services Users [image] If you subscribe to Concord Fax Services (Fax Broadcast, Fax Mailbox, or Universal Mailbox), contact Concord directly at 800-792-0329 or 206-256-7500.


Contacting customer service

Symantec Customer Service builds and maintains long-lasting customer relations through consistent, expert service. Contact Customer Service to do the following:

order an upgrade

subscribe to the technical support solution of your choice

receive product literature

receive demonstration disks

find out about dealers and consultants in your area

replace missing or defective pieces from your package

update your product registration with address or name changes

Symantec provides technical support and customer service worldwide. Services vary by country and include international partners (IPs) representing Symantec in regions where there is no Symantec office. Most IPs provide customer service and technical support in your local language, as close to your home or office as possible. To contact Customer Support, call the phone numbers shown below.

800-441-7234 (U.S. and Canada)

541-335-6054

A complete list of Symantec offices and worldwide service and support partners is available from the Symantec Customer Service automated fax retrieval service. The number is:

800-554-4403

541-984-2490


Sending feedback on the documentation

Symantec is interested in your suggestions for improving both the print and online documentation. We are interested in knowing what works and what needs improvement. Did you find errors, omissions, or confusing information? Tell us if you found information too difficult to find. Tell us where you looked for information, and where you looked first. Your feedback will help shape future versions of the documentation.

To forward your feedback, use any of the following methods:

Email - Send an email to: toronto_doc@symantec.com

Fax - Fax your comments to 1-416-441-0333 to the attention of the Technical Publications Department.

Postal Letter - Send a letter to: Symantec Corporation, Technical Publications Department, 895 Don Mills Road, 500-2 Park Centre, Toronto, Ontario, Canada, M3C 1W3