Answers to Common Questions About Microsoft Word

Word Help Contents

Following are the most common questions asked about Microsoft Word for Windows. Scan this list before you call Microsoft Product Support Services -- you might save yourself a phone call!

Each question is followed by the word ANSWER. To see the answer to the question, click ANSWER.

1.	How can I increase the operating speed of Word version 6.0? ANSWER

2.	How many subdocuments can I have in a master document? ANSWER

3.	Why does the message "You must exit Windows and load SHARE.EXE in order to run Word" appear when I start Word version 6.0? ANSWER

4.	Why do codes appear in curly braces instead of what I expected -- for example, graphics, the date, or linked data? ANSWER

5.	Why can't I see the graphics I inserted in my document? ANSWER

6.	Why don't borders and graphics appear in my printed document? ANSWER

7.	Why doesn't Word print the gridlines in my table? ANSWER

8.	How can I prevent page breaks from appearing in my document where I don't want them? ANSWER

9.	Why are some or all of the fonts I want missing from the font list? ANSWER

10.	I have a file created in another program. Can I work on this file in Word? ANSWER

11.	How do I insert graphics into my document without increasing the size of the document? ANSWER

12.	When I open a document on a different computer than the computer it was created on, some or all of the graphics in the document don't appear. Why? ANSWER

13.	Can I use Word to address envelopes or create mailing labels? ANSWER

14.	Why do the addresses on my envelopes print in the wrong position? ANSWER

15.	When I choose the Header And Footer command (View menu), Word always shows the headers. How can I see the footers? ANSWER

16.	How can I get a different header or footer to appear on the first page of my document, or different headers or footers on odd and even pages? ANSWER

17.	Is there a quick way to cancel printing a document? ANSWER

18.	How can I customize a built-in Word command? ANSWER

19.	How can I find out what kind of formatting is applied to my text? ANSWER

20.	How can I leave full screen view if I accidentally close the Full Screen toolbar? ANSWER

21.	How can I open a password-protected document if I can't remember the password? ANSWER

22.	How can I install a converter, utility, or graphics filter if I didn't install it when I first set up Word? ANSWER

23.	When I'm working on a form, why can't I choose a formatting command or run a macro? ANSWER

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Word for Windows Technical Support


How many subdocuments can I have in a master document?
Q:	How many subdocuments can I have in a master document?

A:	The maximum number of subdocuments allowed in a master document is affected by the number of files you have open, the number of applications you are running, the amount of computer memory, the operating system you are using, and other system configurations.

If you reach this limit when you save your master document, you can choose one of two options. Word can automatically move some of the subdocuments into the master document and then save the master document. The second option is to cancel saving the master document so that you can change the conditions under which you are working or move the subdocuments yourself.

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Answers to Common Questions About Microsoft Word


How can I increase the operating speed of Word version 6.0?
Q:	How can I increase the operating speed of Word version 6.0?

A:	This information does not apply to Word for Windows NT.

You can increase the operating speed of Word 6.0 for Windows running under Microsoft Windows version 3.1 or Windows for Workgroups version 3.1 or 3.11. Word version 6.0 is larger and more robust than previous versions of Word. As a result, performance may be slower because your computer is working harder to run it. However, if you optimize the performance of Windows, you will also speed up the performance of Word.

Optimizing Windows involves both your software (for example, the operating system version, memory-resident programs, fonts, and device drivers) and hardware (for example, processor type and speed, amount of memory, and available hard disk space). For more information and a checklist you can use to optimize both your software and hardware configurations for Word and other Windows-based applications running under Windows 3.1 or Windows for Workgroups 3.1 or 3.11, see the document SPEEDUP.DOC in the WINWORD directory.

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Answers to Common Questions About Microsoft Word


Why does the message "You must exit Windows and load SHARE.EXE in order to run Word" appear when I start Word version 6.0?
Q:	Why does the message "You must exit Windows and load SHARE.EXE in order to run Word" appear when I start Word version 6.0?

A:	This information does not apply to Word for Windows NT.

To use Word 6.0 under Windows version 3.1 or Windows for Workgroups in standard mode, you must run the MS-DOS SHARE program, SHARE.EXE, before starting Windows. Word uses this file-sharing program for object linking and embedding (OLE) version 2.0 operations. Specifically, SHARE.EXE provides the range-locking functionality that Word uses in compound files.

You do not need SHARE.EXE on Windows systems running in 386 enhanced mode; instead, Word uses a comparable file-sharing program called VSHARE.386. However, if you usually run Windows in 386 enhanced mode but sometimes need to run in standard mode, you need SHARE.EXE to provide file-sharing capabilities.

The Word Setup program installs VSHARE.386 on Windows 3.1-based 386 systems running in enhanced mode and updates the VSHARE.386 file on Windows for Workgroups-based systems. If your computer is running in 386 standard mode, the Word Setup program also installs SHARE.EXE. If you are using a 286 computer, the Word Setup program installs SHARE.EXE.

If the message "You must exit Windows and load SHARE.EXE in order to run Word" appears when you start Word version 6.0, check the following areas.

To load SHARE.EXE automatically in Windows

To load SHARE.EXE automatically each time you start your computer, do one of the following:

Make sure the following line is in your AUTOEXEC.BAT file:

<path>\share.exe /L:500 /F:5100

where <path> is the drive and directory where SHARE.EXE is located, usually the MS-DOS directory. For example, if your MS-DOS directory is called DOS and is on drive C, type the following line to your AUTOEXEC.BAT file:

c:\dos\share.exe /L:500 /F:5100

Type the following line in your CONFIG.SYS file:

install=<path>\share.exe /L:500 /F:5100

where <path> is the drive and directory where SHARE.EXE is located, usually the MS-DOS directory. For example, if your MS-DOS directory is called DOS and is on drive C, type the following line to your CONFIG.SYS file:

install=c:\dosshare.exe /L:500 /F:5100

To load SHARE.EXE manually in Windows

Word does not load SHARE.EXE on 386 systems if you were running Windows or Windows for Workgroups in enhanced mode at the time you installed Word 6.0. If you later want to run Windows in standard mode, Word cannot start because VSHARE.386 is not available in standard mode.

If you need to run Word 6.0 under Windows or Windows for Workgroups in standard mode, do the following:

1.	Exit Windows, and then type the following at the MS-DOS command prompt:

c:\dos\share.exe /L:500 /F:5100

where C:\DOS is the drive and directory where SHARE.EXE is located, usually your MS-DOS directory.

2.	Press ENTER, restart Windows or Windows for Workgroups in standard mode, and then start Word 6.0.

To load VSHARE.386 in Windows or Windows for Workgroups

If you are running Word under Windows or Windows for Workgroups 3.1 in 386 enhanced mode, make sure that the VSHARE.386 file appears in the WINDOWS\SYSTEM directory and that the line "device=vshare.386" appears in the [386enh} section of your SYSTEM.INI file.

Note

When running Word under Windows NT, you do not need SHARE.EXE or VSHARE.386 because Windows NT includes built-in range-locking functionality.

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Answers to Common Questions About Microsoft Word


Why do codes appear in curly braces instead of what I expected -- for example, graphics, the date, or linked data?
Q:	Why do codes appear in curly braces instead of what I expected -- for example, graphics, the date, or linked data?

A:	When you see codes enclosed in curly braces ({ }), Word is displaying field codes. Field codes are instructions that tell Word to insert graphics, the date and time, cross-references, or other information.

To turn off field codes and display what you expected, do one of the following:

To turn off all field codes in a document, press ALT+F9.

From the Tools menu, choose Options, and then select the View tab. Clear the Field Codes check box.

Note

Some fields, such as the TA, XE, and TC fields, are formatted as hidden text and display no result in the document. To hide these fields in a document, choose Options from the Tools menu and then select the View tab. Under Nonprinting Characters, clear the Hidden Text check box.

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Answers to Common Questions About Microsoft Word


Why can't I see the graphics I inserted in my document?
Q:	Why can't I see the graphics I inserted in my document?

A:	This problem can occur for the following reasons:

The Picture Placeholders option is on. This option improves scrolling speed by displaying each graphic as a box. To turn off this option, choose Options from the Tools menu, select the View tab, and clear the Picture Placeholders check box.

The graphic you want to see is a drawing object. Drawing objects are not visible in normal, outline, or master document view; to draw and modify drawing objects, you must be working in page layout view or print preview.

Word is low on memory. See Freeing up memory.

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Answers to Common Questions About Microsoft Word


Why don't borders and graphics appear in my printed document?
Q:	Why don't borders and graphics appear in my printed document?

A:	This problem can occur for the following reasons:

You have selected the Draft Output option, which displays a document without formatting or graphics. To print the borders and graphics in the document, choose Options from the Tools menu and then select the Print tab. Under Printing Options, clear the Draft Output check box.

The Drawings Objects option, which prints graphics, is not selected. To select the Drawing Objects option, choose Options from the Tools menu, and then select the Print tab. Under Include With Document, select the Drawing Objects check box.

Word or Windows may be low on memory. See Freeing up memory.

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Answers to Common Questions About Microsoft Word


Why doesn't Word print the gridlines in my table?
Q:	Why doesn't Word print the gridlines in my table?

A:	Table gridlines appear only on the screen. To print vertical and horizontal lines between cells, you must apply borders to the table.

The easiest way to apply borders is to use the Table AutoFormat command, which automatically applies predefined borders and shading to a table. See Adding borders and shading to a table.

You can also use the Borders toolbar or the Borders And Shading command on the Format menu to create custom borders and shading. For more information, see Borders And Shading command.

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Answers to Common Questions About Microsoft Word


How can I prevent page breaks from appearing in my document where I don't want them?
Q:	How can I prevent page breaks from appearing in my document where I don't want them?

A:	Several actions may have caused unwanted page breaks.

You may have applied paragraph formats such as Page Break Before, Keep With Next, or Keep Lines Together. Select the paragraph immediately following the page break, choose Paragraph from the Format menu, and then select the Text Flow tab. If one of these formats has been applied, clear it.

You may need to use a different kind of section break. To change a section break, position the insertion point in the section immediately following the section break, choose Page Setup from the File menu, and then select the Layout tab. In the Section Start list, select the kind of section break you want to use. If you don't want a section break to appear, select Continuous.

To make it easier to see section breaks, click the Show/Hide {bmc para.bmp] button on the Standard toolbar and work in normal view.

If only a few lines of text flow over to the last page of a document, switch to print preview and try adjusting the margins, line spacing, or point size to fit more text on the next-to-last page. For more information about adjusting margins, see Moving margins in print preview.

If only a small amount of text appears on the last page of a document, you also may be able to reduce the number of pages by clicking the Shrink To Fit button on the Print Preview toolbar.

              Shrink To Fit button

You may have added a manual, or hard, page break, which is displayed as a dotted line that contains the word "Page Break." Switch to normal view, select the page break, and then delete it.

By default, Word splits a row in a Word table if it falls at the bottom of a page. If you want to keep the contents of a row together -- and if the entire table does not have to appear on the same page -- position the insertion point anywhere within the row, and choose Cell Height And Width from the Table menu. Select the Row tab, and then clear the Allow Row To Break Across Pages check box.

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Answers to Common Questions About Microsoft Word


Why are some or all of the fonts I want missing from the font list?
Q:	Why are some or all of the fonts I want missing from the font list?

A:	In Word for Windows, the available fonts depend on the printer you have selected. You may not see fonts for several reasons.

Make sure that a printer driver is selected. From the File menu, choose Print, and choose the Printer button. Make sure that the selected printer matches the printer you are using, choose the Set As Default Printer button, and then choose the Close button.

If the font is a TrueType font, make sure that the font is installed in the Fonts dialog box of the Windows Control Panel. If the font is not a TrueType font, make sure the correct printer driver is selected. From the File menu, choose Print, choose the Printer button, and make sure you that you are using a printer with the fonts you need.

If you don't see your printer listed, you must install printer driver software. For more information about installing printer drivers, see the Microsoft Windows User's Guide.

If the fonts in the document are not available on the system, you need to tell Word which fonts to use in place of them. For more information about substituting fonts, see the procedure "To substitute fonts for documents with fonts not available on your system" in Improving compatibility with a document created in a different file format.

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Answers to Common Questions About Microsoft Word


I have a file created in another program. Can I work on this file in Word?
Q:	I have a file created in another program. Can I work on this file in Word?

A:	When you open files from most programs, Word converts them automatically. You will want to keep several things in mind:

Many programs use a file extension other than .DOC, the Word default. To see these files, choose Open from the File menu, and then select All Files (*.*) from the List Files Of Type box.

In some cases, Word must use a converter to read the file format. If you performed a complete installation when you installed Word, the converters were installed. For a list of supplied converters, see File formats that Word can convert.

If you did not perform a complete installation, you can run the Microsoft Word Setup program again. See Installing or removing individual components of Word.

For additional information about specific converters, and for instructions on how to obtain supplemental converters that were not shipped with Word, see File Conversion Limitations and Options.

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Answers to Common Questions About Microsoft Word


How do I insert graphics into my document without increasing the size of the document?
Q:	How do I insert graphics into my document without increasing the size of the document?

A:	Importing a graphic increases the file size of a Word document because the graphic is stored in the document. You can reduce the size of the document by creating a link to the graphics file and not saving a complete representation of the graphic in the document. For more information, see Creating a link to a graphics file without including the picture.

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Answers to Common Questions About Microsoft Word


Why do graphics disappear when I open a document on a different computer than the computer it was created on?
Q:	When I open a document on a different computer than the computer it was created on, some or all of the graphics in the document don't appear. Why?

A:	You inserted a linked graphic, but did not include the graphic itself with the document when you moved it to the other machine. You can do one of the following:

Move the graphic file to the new machine.

Reconnect the link to its original source file or redirect the link to a different file. For more information, see Reconnecting or changing a link.

If you redirect the link to a different file, that file (the new source file) must have been created in the same application as the original source file.

For more information about linking files, see the "Linking Information" section of Exchanging Information with Other Applications.

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Answers to Common Questions About Microsoft Word


Can I use Word to address envelopes or create mailing labels?
Q:	Can I use Word to address envelopes or create mailing labels?

A:	You can address envelopes and create mailing labels by doing one of the following:

To address and print a single envelope, see Creating and printing an envelope.

To print a single mailing label or print the same name and address on an entire sheet of labels, see Printing one mailing label or a sheet of mailing labels for one address.

To automatically set up the printing of multiple mailing labels and envelopes, use the Mail Merge Helper. Once you set up the envelopes or mailing labels, Word automates the merging process. For more information, see Setting up and printing envelopes by using Mail Merge. and Setting up and printing mailing labels by using Mail Merge.

For information about the basics of merging documents, such as creating form letters, envelopes, and mailing labels, see Mail Merge: Step by Step.

For information about additional Mail Merge options, see Mail Merge: Advanced Techniques.

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Answers to Common Questions About Microsoft Word


Why do the addresses on my envelopes print in the wrong position?
Q:	Why do the addresses on my envelopes print in the wrong position?

A:	An envelope address may not print in the correct location for the following reasons:

You may have selected the wrong printer bin or set other envelope printing options incorrectly.

You may need to adjust the location where Word prints the address on the envelope. You can adjust the location of the address in page layout view or print preview.

For information about setting envelope printing options and adjusting the location of the address for a single envelope, see Creating and printing an envelope. If you are creating a series of envelopes by using Mail Merge, see Setting up and printing envelopes by using Mail Merge.

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Answers to Common Questions About Microsoft Word


When I choose the Header And Footer command (View menu), Word always shows the headers. How can I see the footers?
Q:	When I choose the Header And Footer command (View menu), Word always shows the headers. How can I see the footers?

A:	On the Header And Footer toolbar, click the Switch Between Header And Footer button to move to the footer area. To move back to the header area, click the button again.

       Switch Between Header And Footer button

For more information about adding headers or footers to a document, see Creating a header or footer.

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Answers to Common Questions About Microsoft Word


How can I get a different header or footer to appear on the first page of my document, or on odd and even pages?
Q:	How can I get a different header or footer to appear on the first page of my document, or different headers or footers on odd and even pages?

A:	From the View menu, choose the Header And Footer command. On the Header And Footer toolbar, click the Page Setup button and then set the options you want.

        Page Setup button

For detailed, step-by-step instructions, see Creating a different header or footer for the first page of a document or section or Creating different headers or footers for odd and even pages.

Keep in mind that you must have more than one page in a document if you want to vary the headers and footers.

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Answers to Common Questions About Microsoft Word


Is there a quick way to cancel printing a document?
Q:	 Is there a quick way to cancel printing a document?

A:	Word will stop printing a document if you do one of the following:

If background printing is off, press ESC.

If background printing is on, double-click the printer icon on the status bar or choose Print from the File menu, and then choose the Stop Print button.

             Printer icon

Background printing allows you to continue working in Word while you print a document. Background printing uses memory; to speed up printing, clear the Background Printing check box, an option on the Print tab in the Options command (Tools menu).

Note

If you are printing a short document, the printer icon may not appear on the status bar long enough to click it to cancel printing.

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Answers to Common Questions About Microsoft Word


How can I customize a built-in Word command?
Q:	How can I customize a built-in Word command?

A:	If you want to customize a built-in Word command, you must tell Word which template you want the command to appear in. To customize a built-in command, use the following procedure.

1.	From the Tools menu, choose Macro.

2.	In the Macros Available In box, select Word Commands.

3.	In the Macro Name box, type or select the name of the command that you want to modify.

4.	In the Macros Available In box, select the template to which you want to add the customized command.

5.	Choose the Create button.

If the macro has been customized previously, the name of the button changes to Edit.

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Answers to Common Questions About Microsoft Word


How can I find out what kind of formatting is applied to my text?
Q:	How can I find out what kind of formatting is applied to my text?

A:	Because text is displayed as it will look when printed, Word doesn't use formatting codes to indicate formatting. To check the character and paragraph formatting, see Displaying formatting information.

Word also displays formatting information such as font name, font size, and character and paragraph styles on the Formatting toolbar when you click the character or paragraph whose formatting you want to see.

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Answers to Common Questions About Microsoft Word


How can I leave full screen view if I accidentally close the Full Screen toolbar?
Q:	How can I leave full screen view if I accidentally close the Full Screen toolbar?

A:	If you accidentally close the Full Screen toolbar while in full screen view, you can still leave full screen view. To return to the previous view, press ESC or press ALT, V, U.

If you accidentally close the Full Screen toolbar and want to restore it to the screen, press ALT, V, T, choose the Full Screen check box, and then choose the OK button.

        Full Screen button

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Answers to Common Questions About Microsoft Word


How can I open a password-protected document if I can't remember the password?
Q:	How can I open a password-protected document if I can't remember the password?

A:	You cannot open a password-protected document without the password.

If you think you are typing the correct password, make sure you are duplicating the exact combination of characters, including capitalization. It is not uncommon to accidentally mix the cases of the letters in a password. If a password does not work, press the CAPS LOCK key and try typing the password again, or press the SHIFT key at the same time you type the different characters in the password.

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Answers to Common Questions About Microsoft Word


How can I install a converter, utility, or graphics filter is I didn't install it when I first set up Word?
Q:	How can I install a converter, utility, or graphics filter if I didn't install it when I first set up Word?

A:	You can add a converter, utility, or graphics filter by running the Microsoft Word Setup program. For more information, see Installing or removing individual components of Word.

Note

When you use the Word Setup program to add a converter, utility, graphics filter, or other component, make sure that you do not clear any other options. Clearing the check box for a Setup option will delete it from your system.

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Answers to Common Questions About Microsoft Word


When I'm working on a form, why can't I choose a formatting command or run a macro?
Q:	When I'm working on a form, why can't I choose a formatting command or run a macro?

A:	To preserve the original layout of the form and prevent users from accidentally changing the form as they fill it out online, you must protect the form before you can enter any data. When a document is protected, you cannot perform most formatting commands or run macros.

If you choose to remove protection from a form and then protect it again, any data you entered in the form will be lost.

For more information about creating and working with forms, see Forms.

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Answers to Common Questions About Microsoft Word


Word for Windows Technical Support

  Word Help Contents

When You Have a Question

Types of Technical Support

Answers to Common Questions About Microsoft Word

Calling Microsoft Product Support Services in the United States and Canada

Getting Product Support Worldwide


When You Have a Question

The Microsoft Support Network offers you a wide range of choices and access to high-quality, responsive technical support. Microsoft recognizes that support needs vary from user to user; the Microsoft Support Network allows you to choose the type of support that best meets your needs, with options ranging from electronic bulletin boards to annual support programs.

If you have a question about Microsoft Word for Windows, first look in the Microsoft Word User's Guide, consult online Help, or see Answers to Common Questions About Microsoft Word. You can also find late-breaking updates and technical information by double-clicking the Word Readme Help icon in the Microsoft Office program group.

If you cannot find the answer, use one of the Microsoft Support Network options. Outside the United States and Canada, contact Microsoft Product Support Services at the Microsoft subsidiary office that serves your area. For information about Microsoft subsidiary offices, see Getting Product Support Worldwide.

Services vary outside the United States and Canada. In other locations, contact a local Microsoft subsidiary for information. The Microsoft Support Network is subject to Microsoft's then-current prices, terms, and conditions, and is subject to change without notice.

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Types of Technical Support

Answers to Common Questions About Microsoft Word

Calling Microsoft Product Support Services in the United States and Canada

Getting Product Support Worldwide


Types of Technical Support

Electronic services

Using Automated Telephone Support and Fax Services

Using Microsoft Forums on CompuServe

Using the Microsoft Download Service

Using the Internet Network

Telephone support

Calling Microsoft Product Support Services in the United States and Canada

Getting Product Support Worldwide

Getting Product Support for the Deaf and Hard of Hearing with a Text Telephone (TT/TDD) Service

Product training, consultation, and other support options

Locating Product Training and Consultation Services

Using Microsoft TechNet

Other Support Options

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Word for Windows Technical Support


Using Automated Telephone Support and Fax Services

If you have a touch-tone telephone, you can receive automated answers to common questions, and access a library of technical notes, all delivered by recording or fax. This service is available 24 hours a day, 7 days a week on Microsoft FastTips. You can also order technical notes in English that will be sent to your fax machine.

To reach FastTips for Microsoft Word, please call (800) 936-4100. After you reach FastTips, use the following keys on your touch-tone telephone to move through the automated system:

To	Press
Advance to the next message	The ASTERISK (*) key
Repeat the current message	The 7 key
Return to the beginning of FastTips	The POUND SIGN (#) key
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Types of Technical Support


Using the Microsoft Download Service

If you have a modem, you can download the most current technical notes, supplementary files, and the Driver Library for Microsoft Word for Windows from the Microsoft Download Service. This service is available 24 hours a day, 7 days a week, including holidays.

To reach the Microsoft Download Service, please call via modem (1200, 2400, or 9600 baud; no parity; 8 data bits; 1 stop bit). In the United States, call (206) 936-6735. In Canada, call (905) 507-3022.

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Types of Technical Support


Using the Internet Network

You can access the Microsoft Knowledge Base and the Driver Library by using Internet, a collection of computer networks and gateways. Internet is available 24 hours a day, 7 days a week, including holidays.

The Microsoft Internet FTP archive host, ftp.microsoft.com, supports anonymous login. When logging in as anonymous, you should type your complete electronic mail name as your password.

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Types of Technical Support


Using Microsoft Forums on CompuServe

You can interact with other users and Microsoft support engineers or access the Microsoft Knowledge Base to get product information on several CompuServe forums. CompuServe is available 24 hours a day, 7 days a week, including holidays.

At any ! prompt, do the following:

To access the Microsoft Word forum, type go msword

To access information about WordBasic, type go progmsa

To access Microsoft forums, type go microsoft

To access the Microsoft Knowledge Base, type go mskb

For an introductory CompuServe membership kit specifically for Microsoft users, please call (800) 848-8199 and ask for operator 524.

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Types of Technical Support


Locating Product Training and Consultation Services

Microsoft Solution Providers are independent organizations that provide consulting, integration, customization, development, technical support and training, and other services for Microsoft products. These companies are called Solution Providers because they apply technology and provide services to help solve real-world problems.

In the United States, for more information about the Microsoft Solution Providers program or the Microsoft Solution Provider nearest to you, please call (800) 426-9400 between 8:00 A.M. and 8:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, call (800) 563-9048 between 8:30 A.M. and 6:30 P.M. Eastern time, Monday through Friday, excluding holidays.

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Types of Technical Support


Calling Microsoft Product Support Services in the United States and Canada

If you have a question about Microsoft Word for Windows, look in the Microsoft Word User's Guide, consult online Help, or see Answers to Common Questions About Microsoft Word. You can find late-breaking updates and technical information by double-clicking the Word Readme Help icon in the Microsoft Office program group. If you cannot find the answer, you can telephone Microsoft support engineers available through the Microsoft Support Network.

Calling the Microsoft Support Network

When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

The version number of the Microsoft Word for Windows that you are using

The type of hardware that you are using, including network hardware

The exact wording of any messages that appeared on your screen

What happened and what you were doing when the problem occurred

A description of how you tried to solve the problem

Displaying information about your system

The System Info feature examines your computer and displays information about Microsoft Word for Windows and your operating system, including fonts, printing, proofing tools, graphics filters, text converters, OLE applications, and screen display. This information may be useful to the technical support engineer, should you need to call for assistance.

To see system information in Windows

1.	From the Help menu, choose About Microsoft Word.

2.	Choose the System Info button.

3.	In the Choose A Category box, select the type of information you want.

4.	Do one of the following:

To print or save the information, choose the Print or Save button.

To run a selected program, choose the Run button.

To close the dialog box, choose the Close button.

Note

To get system information in Word for Windows NT, choose About Microsoft Word from Help menu. Choose the System Info button to start the Windows NT Diagnostics application. To print the system information, choose Print Report from the Windows NT Diagnostics File menu.

Getting standard support

In the United States, no-charge support from Microsoft support engineers is available via a toll call between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays.

For technical support for Microsoft Word for Windows, call (206) 462-WORD or (206) 462-9673.

In Canada, support engineers are available via a toll call between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays. Call (905) 568-3503.

Getting priority support

The Microsoft Support Network offers priority telephone access to Microsoft support engineers 24 hours a day, 7 days a week, excluding holidays.

In the United States, call (900) 555-2000; $2 (U.S.) per minute, $25 (U.S.) maximum. Charges appear on your telephone bill. Not available in Canada.

In the United States, call (800) 936-5700; $25 (U.S.) per incident, billed to your VISA, MasterCard, or American Express credit card. In Canada, call (800) 668-7975; $30 per incident, billed to your VISA card, MasterCard, or American Express card.

Getting help on WordBasic by using CompuServe

If you want technical support for WordBasic on CompuServe, type go progmsa at any ! prompt.

Suggesting a new Word feature

If you want to suggest a new feature or feature enhancement for Word for Windows, please call (206) 936-WISH or (206) 936-9474.

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See also

Answers to Common Questions About Microsoft Word

Using Automated Telephone Support and Fax Services

Using Microsoft Forums on CompuServe

Using the Internet Network

Using the Microsoft Download Service

Locating Product Training and Consultation Services

Getting Product Support for the Deaf and Hard of Hearing with a Text Telephone (TT/TDD) Service

Using Microsoft TechNet

Other Support Options


Getting Product Support Worldwide

If you are outside the United States and have a question about Microsoft Word for Windows, first:

Consult the Microsoft Word documentation and other printed information included with Microsoft Word.

Check online Help. In Word, you can see context-sensitive Help by clicking the Help button on the Standard toolbar and then pointing to the area of the screen that you want information on, or by double-clicking the Help button to search for the information you need.

Click the Word Readme Help icon in the Microsoft Office program group. The Word Readme Help file provides general information that became available after the books in the Microsoft Word package were published.

Consult electronic options such as CompuServe forums or bulletin-boards, if available.

If you cannot find a solution, you can receive information on how to obtain product support by contacting the Microsoft subsidiary office that serves your country.

The Microsoft Support Network

The Microsoft Support Network, where available, offers you a wide range of choices and access to high-quality, responsive technical support. Microsoft recognizes that support needs vary from user to user; the Microsoft Support Network allows you to choose the type of support that best meets your needs, with options ranging from electronic bulletin boards to annual support programs.

The Microsoft Support Network is subject to Microsoft's then-current prices, terms, and conditions in place in each country at the time the services are used, and is subject to change without notice.

Calling a Microsoft subsidiary office

When you call, you should be at your computer and have the Microsoft Word documentation at hand. Be prepared to give the following information:

The version number of Microsoft Word that you are using

The type of hardware that you are using, including network hardware, if applicable

The operating system that you are using

The exact wording of any messages that appeared on your screen

A description of what happened and what you were doing when the problem occurred

A description of how you tried to solve the problem

To call Microsoft Product Support Services worldwide

Microsoft subsidiary offices and the countries they serve are listed below. If there is no Microsoft office in your country, please contact the establishment from which you purchased your Microsoft product.

Area	Telephone numbers
Argentina	Microsoft de Argentina S.A. Customer Service: (54) (1) 814-5105, (54) (1) 814-4807, (54) (1) 814-4808, (54) (1) 811-7199 Fax: (54) (1) 814-0372 Technical Support: (54) (1) 815-1521
Australia	Microsoft Pty. Ltd. Installation Support: (61) (02) 870-2870 Fax: (61) (02) 805-0519 Bulletin Board Service: (61) (02) 878-5200 Technical Support Phone: (61) (02) 870-2 131 Sales Information Centre: (61) (02) 870-2100
Austria	Microsoft Ges.m.b.H. Phone: 0222 - 68 76 07 Fax: 0222 - 68 16 2710 Information: 0660 - 6520 Prices, updates, etc.: 0660 - 6520 CompuServe: GO MSEURO (Microsoft Central Europe) Technical Support Phone: Word for Windows: 0660 - 6513
Belgium	Microsoft NV Phone: 02-7303911 Customer Service: 02-7303922 CompuServe: 02-2150530 (GO MSBEN) Technical Support Bulletin Board Service: 02-7350045 (1200/2400/9600 baud, 8 bits, no parity, 1 stop bit, ANSI terminal emulation) Technical Support Phone: (Dutch speaking): 02-5133274 (English speaking): 02-5023432 (French speaking): 02-5132268
Bolivia	See Argentina
Brazil	Microsoft Informatica Ltda. Phone: (55) (11) 530-4455 Fax: (55) (11) 240-2205 Technical Support Phone: (55) (11) 871-0090 Technical Support Fax: (55) (11) 241-1157 Technical Support Bulletin Board Service: (55) (11) 872-4106
Canada	Microsoft Canada Inc. Head Office Phone: 1 (905) 568-0434 Customer Support Centre: 1 (800) 563-9048 Microsoft Support Network: Standard Technical Support Phone: 1 (905) 568-3503 Priority Support Information: 1 (800) 668-7975 Technical Support Bulletin Board Service: (905) 507-3022 Text Telephone (TT/TDD): 1 (905) 568-9641
Caribbean	Microsoft Caribbean, Inc. Phone: (809) 273-3600 Fax: (809) 273-3636 Technical Support: (214) 714-9100
Chile	Microsoft Chile S.A. Phone: 56 2 218 5771, 56 2 218 5711, 56 2 218 7524 Fax: 56 2 218 5747
Colombia	Microsoft Colombia Phone: (571) 618 2245 Technical Support: (571) 618 2255 Fax: (571) 618 2269
Denmark	Microsoft Denmark AS Phone: (45) (44) 89 01 00 Technical Support: (45) (44) 89 01 11 Microsoft Sales Support: (45) (44) 89 01 90 Microsoft Bulletin Board Service: (45) (44) 66 90 46 (Document 303030 in FaxSvar contains detailed instructions.) Microsoft FaxSvar: (45) (44) 89 01 44
Dubai	Microsoft Middle East Phone: (971) 4 513 888 Fax: (971) 4 527 444
England	See United Kingdom
Finland	Microsoft OY For technical support, please contact your local dealer Phone: (358) (0) 9 0 525 501 Microsoft Bulletin Board Service: (46) (0) 8 750 47 42 (Information in Swedish and English) Microsoft FaxSvar: (46) (0) 8 752 29 00 (Information in Swedish and English)
France	Microsoft France Phone: (33) (1) 69-86-46-46 Fax: (33) (1) 64-46-06-60 Telex: MSPARIS 604322 Technical Support Phone: (33) (1) 69-86-10-20 Technical Support Fax: (33) (1) 69-28-00-28 Fax Information Service: (33) (1) 69-29-11-55
French Polynesia	See France
Germany	Microsoft GmbH Phone: 089 - 3176-0 Fax: 089 - 3176-1000 Telex: (17) 89 83 28 MS GMBH D Information: 089 - 3176 1199 Prices, updates, etc.: 089 - 3176 1199 Bulletin board, device drivers, technical notes: Btx: microsoft# or *610808000# CompuServe: GO MSEURO (Microsoft Central Europe) Technical Support Phone: Word for Windows 089 - 3176 - 1131
Greece	Microsoft Hellas, S.A. Phone: (30) (1) 6893 631 through (30) (1) 6893 635 Fax: (30) (1) 6893 636
Hong Kong	Microsoft Hong Kong Limited Technical Support Phone: (852) 804-4222 Fax: (852) 560-2217
Ireland	See United Kingdom
Israel	Microsoft Israel Ltd. Phone: 972-3-575-7034 Fax: 972-3-575-7065
Italy	Microsoft SpA Phone: (39) (2) 269121 Fax: (39) (2) 21072020 Telex: 340321 I Customer Service (Prices, new product information, product literature): (39) (2) 26901359 Bulletin Board: (39) (2) 21072051 Technical Support: (39) (2) 26901351
Japan	Microsoft Company Ltd. Tokyo Japan Phone: (81) (3) 5454-8000 Fax: (81) (3) 5454-7972 Technical Support Phone: Word for Windows: (81) (3) 5454-2321 PSS Technical Support Fax: (81) (3) 5454-7955 Customer Service Phone (Version upgrade/Registration) Phone: (81) (3) 5454 2305 Fax: (81) (3) 5454-7952 Channel Marketing (Pre-Sales Product Support) Information Center Phone: (81) (3) 5454-2300 Fax: (81) (3) 5454 7951
Korea	Microsoft CH Phone: (82) (2) 531-4500 Fax: (82) (2) 531-1724 Technical Support Phone: (82) (2) 531-4800 Technical Support Fax: (82) (2) 563-5194 Technical Support Bulletin Board Service: (82) (2) 538-3256
Liechtenstein	See Switzerland (German speaking)
Luxembourg	Microsoft NV Phone: (32) 2-7303911 Customer Service: (32) 2-7303922 CompuServe: (32) 2-2150530 (GO MSBEN) Bulletin Board Service: (32) 2-7350045 (1200/2400/9600 baud, 8 bits, no parity, 1 stop bit, ANSI terminal emulation)  Technical Support Phone: (Dutch speaking): (32) 2-5133274 (English speaking): (32) 2-5023432 (French speaking): (32) 2-5132268
Mexico	Microsoft México, S.A. de C.V. Phone: (52) (5) 325-0910 Fax: (52) (5) 280-7940 Technical Support Phone: Microsoft Word (52) (5) 325-0912 Developers and Advanced Systems: (52) (5) 237-4800 Customer Service: (52) (5) 325-0911 Bulletin Board Service: (52) (5) 590-5988 (1200/2400 baud, 8 bits, no parity, 1 stop bit, ANSI terminal emulation)
Netherlands	Microsoft BV Phone: 02503-89189 Customer Service: 02503-77700 CompuServe: 020-6880085 (GO MSBEN) Technical Support Bulletin Board Service: 02503-34221 (1200/2400/9600 baud, 8 bits, no parity, 1 stop bit, ANSI terminal emulation)  Technical Support Phone: (Dutch speaking): 02503-77877 (English speaking): 02503-77853
New Zealand	Microsoft New Zealand Ltd. Phone: 64 (9) 358-3724 Fax: 64 (9) 358-3726 Technology Link Centre (Technical Support) Phone: 64 (9) 357-5575 Fax: 64 (9) 358-0092
Northern Ireland	See United Kingdom
Norway	Microsoft Norway AS Phone: (47) (22) 18 302 25 00 Technical Support Phone: (47) (22) 02 25 50 Microsoft Sales Support: (47) 22 02 25 80 Microsoft Bulletin Board Service: (47) (22) 18 22 09 (Document 404040 in FaxSvar contains detailed instructions.) Microsoft FaxSvar: (47) 22 02 25 70
Papua New Guinea	See Australia
Paraguay	See Argentina
Portugal	MSFT, Lda. Phone: (351) 1 4412205 Fax: (351) 1 4412101
Republic of China	Microsoft Taiwan Corp. Phone: (886) (2) 504-3122 Fax: (886) (2) 504-3121 Technical Support Phone: (886) (2) 508-9501
Republic of Ireland	See United Kingdom
Scotland	See United Kingdom
South Africa	Microsoft South Africa Phone: (27) 11-444-0520 Fax: (27) 11-444-0536
Spain	Microsoft Iberica SRL Phone: (34) (1) 804-0000 Fax: (34) (1) 803-8310 Technical Support Phone: (34) (1) 803-9960
Sweden	Microsoft AB Phone: (46) (8) 752 56 00 Information on Technical Support: (46) (8) 752 09 29 Sales Support: (46) (8) 752 56 30 Microsoft Bulletin Board Service: (46) (8) 750 47 42 (Document 202020 in FaxSvar contains detailed instructions) Microsoft FaxSvar: (46) (0) 8 752 29 00
Switzerland	Microsoft AG Phone: 01 - 839 61 11 Fax: 01 - 831 08 69 Documentation: Phone: 155 59 00 Fax: 064 - 224294  Microsoft Info-Service, Postfach, 8099 Zürich Prices, updates, etc.: 01/839 61 11 CompuServe: GO MSEURO (Microsoft Central Europe) Technical Support Phone: Word for Windows: (German speaking): 01/342-4087 (French speaking): 022 - 738 96 88
Turkey	Microsoft Turkey Phone: (90) 212 2585998 Fax: (90) 212 2585954
United Kingdom	Microsoft Limited Phone: (44) (734) 270000 Fax: (44) (734) 270002 Upgrades and Registration: (44) (81) 614 8000 Technical Support: Microsoft Bulletin Board Service: (44) (734) 270065 (2400 baud) (44) (734) 270060 (9600 baud) Fax Information Service: (44) (734) 270080 Main Line (All Products): (44) (734) 271000
Uruguay	See Argentina
Venezuela	Corporation MS 90 de Venezuela S.A. Technical Support: 58.2.910046, 58.2.910510 Other information: 58.2.910008, 58.2.914739, 58.2.913342 Fax: 58.2.923835
Wales	See United Kingdom
__________

See also

Answers to Common Questions About Microsoft Word

Types of Technical Support

Using Microsoft TechNet


Getting Product Support for the Deaf and Hard of Hearing with a Text Telephone (TT/TDD) Service

Microsoft text-telephone (TT/TDD) services are available for the deaf or hard-of-hearing. In the United States, using a TT/TDD modem, dial (206) 635-4948 between 6 A.M. and 6 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, using a TT/TDD modem, dial (905) 568-9641 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays.

__________

See also

Types of Technical Support


Other Support Options

The Microsoft Support Network offers annual support plans. For information in the United States, contact the Microsoft Support Network Sales and Information Group at (800) 936-3500 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, call (800) 668-7975 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays.

__________

See also

Types of Technical Support


Using Microsoft TechNet

Microsoft TechNet is an annual information service created for those who support or educate end users, administer networks or databases, create automated solutions and recommend or evaluate information technology solutions. Microsoft TechNet gives you the answers you need, when you need them by providing timely, comprehensive and in-depth information on Microsoft products and on supporting and administering Microsoft-based solutions.

Getting information about Microsoft TechNet in the United States and Canada

For more information about Microsoft TechNet in the United States and Canada, call (800) 344-2121, Dept. 3013, between 7:00 A.M. and 7:00 P.M. Central time, Monday through Friday, excluding holidays.

Getting information about Microsoft TechNet outside the United States and Canada

Availability and the services of Microsoft TechNet may vary by country. To join Microsoft TechNet outside the U.S. and Canada, call the appropriate number listed below.

Area	Telephone Numbers
Australia	61 2 870 2100
Argentina	54-1-814-5105 54-1-814-4807 54-1-814-4808
Brazil	(55) 011-542-4781
Caribbean Region	(1) (800) 344-2121 or (1) (402) 691-0173
Canada	(1) (800) 344-2121
Chile	65-2-2048257
Colombia	(57) (1) 618-2245
Europe	+31 10 258 88 64
France	05 90 59 04 (toll-free)
Germany	0130 81 02 11 (toll-free)
Hong Kong	(852) 756-5560
India	91-11-646 0694
Israel	(972) (3) 575-7034
Japan	03-5600-5036
Mexico	(525) 325-09-11
Netherlands, The	06 022 24 80 (toll-free)
New Zealand	64 9 308 9318
Russia	7-095-244-3474
Singapore	(65) 220-7380
South Africa	27 11 445 0000
South Korea	82 2 531 4500
Turkey	90-212-258 59 98
United Arab Emirates	971 4 513888
United States	(1) (800) 344-2121
Venezuela	58-2-910008
All other countries	(1) (402) 691-0173
__________

See also

Types of Technical Support