USING SETUPDBG AND MAKEDBG FOR OBTAINING USEFUL DR. WATSON LOGS ------------------------------------------------------------------- By default, the log files generated by the Dr. Watson utility do not contain symbol information necessary for interpreting those files. This is because SNA Server components contain optimized instructions that prevent the Dr. Watson utility from being able to provide a full trace. In addition, the default configuration of Windows NT version 3.5 does not include symbol information required by the Dr. Watson utility. If you are experiencing a Windows NT trap, and if Microsoft Product Support Services requests a copy of your DRWTSN32.LOG file, you must modify your system setup before the Dr. Watson utility can produce a useful log file the next time a trap occurs. For a computer running Windows NT Server version 3.5, you must perform the following steps to make symbol information available to the Dr. Watson utility: 1. Place the Windows NT installation CD-ROM in the CD-ROM drive. 2. At the Windows NT command prompt, execute the following command: xcopy :\support\debug\\symbols\*.* %systemroot%\symbols\*.* /s /e /v If any Windows NT service packs have been applied, copy the symbols supplied with the service pack in the same manner. On all versions of Windows NT, you must replace all SNA Server system files with debug versions using this procedure: 1. Place the SNA Server CD-ROM in the CD-ROM drive. 2. At the Windows NT command prompt, execute the following commands: cd_drive: cd \ setupdbg snaroot_drive: cd %snaroot% makedbg cd_drive: cd_drive is the drive letter or UNC path of the drive containing the SNA Server CD-ROM.snaroot_drive is the drive letter of the drive on the server that contains the SNA Server system directory. This step creates two subdirectories in the SNA Server system directory: DEBUG contains nonoptimized, debug versions of the SNA Server system files, while NODEBUG contains copies of the original, optimized SNA Server system files. 3. To prepare the system for troubleshooting with the Dr. Watson utility, execute the following commands: net stop snaserver net stop snabase copy %snaroot%\debug %snaroot% 4. Restart the system. When you no longer need to run the debug versions of the SNA Server system files, execute the following commands and then restart the system: net stop snaserver net stop snabase copy %snaroot%\nodebug %snaroot%